Customer Service Office

Thea T Johnson *-*** Lincoln Road Fredericton, NB E3B 2A3 M: 506-***-**** ************@*******.*** Summary

Creative and tech-savvy communications professional with significant experience in news writing and editing, managing social media platforms, website maintenance and project management.

Highlights

Excellent wri en and verbal communication skills Experience in managing multiple projects Seasoned in meeting strict deadlines Positive a itude

Experience

Willingness to learn; fast learner Knowledge of web development and maintenance procedures Familiarity with social media Creative approach to projects

May 2014 to Current

NB Community Harvest Gardens Fredericton, NB Volunteer Communications Coordinator

Manage website and its content (www.nbchg.org). Design and update promotional materials. Involved in organizing and pu ing together events. Promote events and seek media coverage for newsworthy initiatives. Utilise social media platforms to establish and maintain dialogue with the public and reach new audiences. Lead email marketing campaigns. Keeping up to date with current affairs as well as industry related and local news. May 2014 to Current

CIBC Fredericton, NB Personal Banking Representative

Act as first point of contact for customers, delivering prompt, accurate and excellent customer service Provide information to existing and potential clients about CIBC products and services. Troubleshoot problems related to customer finances and management. Maintain confidentiality of bank records and client information. January 2014 to April 2014

St. Thomas University Communications Fredericton, NB Intern

Developed content for press releases and alumni newsle er. Co-editor of alumni magazine "Connections" Spring 2014 edition. Wrote content for the St. Thomas University website. Managed communication using Twi er. September 2011 to May 2014

St. Thomas University I.T. Services Fredericton, NB Help Desk Assistant

Provided computer help desk support and technical training to students and staff. Acted as first level of support for all calls to the department.

Escalated and communicate issues to management as needed. Developed and documented new solutions to frequently occurring problems. Managed I.T. section of St. Thomas University website. Trained new staff on office policies and procedures. Maintained client database to improve tracking, and reporting of issues. May 2010 to December 2010

Bahamas Sports Radio Nassau, Bahamas News Reporter

Announced local news and feature reports on both local and national news. Gathered and verified information regarding stories through interviews, observations and research. Introduced fresh new angles on previously reported news to update and inform listeners. Prepared feature articles and press releases for distribution in local media. Provided general office support.

Education

2014 St. Thomas University

Fredericton, NB, Canada Bachelor of Arts: Communications and Journalism 2010 College of The Bahamas

Nassau, Bahamas Associate of Arts: Mass Communications

Skills

Adobe Photoshop, Acrobat and Premiere Wordpress, HTML/CSS, Email Marketing Microsoft Office

Interests

Reading, writing, cycling, cooking

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