Human Resources Manager
Resume:
Pamela Hall, PHR
NILES, OH *****
Sr. Human Resources Manager ***************@*****.***
Summary
Talent Investigations and
Acquisition/Recruiting Counseling
Performance Management Payroll
Compensation Benefits Administration
Operations Management FMLA, ADA, EEO, AAP
Risk Management, Safety Unemployment, Workers Compensation
OSHA Compliance and Policy and SOP
Training Business Development, Account
Retention/Attrition Management
Management
Employee Relations
Experience
February 2012 to Current
VXI Global Solutions, Youngstown, OH
Sr. Human Resources Manager
Responsible for all aspects of Human Resources and Talent Acquisition of multi-client program call
center facilities (Youngstown/Canton). Direction of HR and Talent Acquisition teams supporting an
employee population of 2000+ employees. Strategic business partner and consult to company leadership.
●Talent Acquisition, Workforce Planning, Retention
●New Hire Onboarding/Orientation, HRIS
●Employee Relations, Investigations and Counseling
●Performance Management, Compensation, Talent Succession
●Policy and SOP
●Benefits Administration
●Unemployment and Workers Compensation
●Exempt and Hourly Payroll
●FMLA, ADA, Leave of Absence
●Safety, Emergency Response and OSHA Compliance
●Liability claims: Sexual harassment, Fair Employment, EEO, Title VII, ADA, OSHA
2008-2012
West Corporation, Niles, OH
Employee Relations/Risk Manager
(1,300+ employees) Multi Client Program Call Center
● Employee Relations, Investigations and Counseling.
● FMLA, ADA, Leave of Absence.
● Safety, OSHA and Emergency Incident Response/Business Continuity
● Unemployment, Worker's Compensation
● Development and Compliance Training
● Compliance Management
● Leadership Consulting and Coaching
853 VIENNA AVE.
Pamela Hall, PHR
NILES, OH 44446
Sr. Human Resources Manager ***************@*****.***
2006-2008
Manpower Staffing Services, Warren, OH
Business Development Specialist
● Sales, Sourcing and Retention
● Presentation, Analysis, Proposals, and Account Management
● Candidate Recruitment, Testing, Interviewing
● Selection and Placement
● New Hire Orientation
● Safety and OSHA Compliance Training
2004-2006
Nationals Incorporated, Hermitage, PA
National Director-Director of Operations
● Event Operations and Production Director- 70 cities throughout the US
● Program Presenter, Coordinator, Trainer
● Program Marketing, Contract Development and Administration.
● Call Center Operations Management
● Vendor Contracting, Travel Planning
● Permanent/Temporary Staffing, Recruitment and Retention.
● Sponsor Marketing and Corporate Contracting Partnerships
2003-2004
Robert Half International, Ontario, CA
Staffing Manager
● Sales, Sourcing and Retention
● Sales Presentation, Analysis, Proposals, and Account Management
● Candidate Recruitment, Testing, Interviewing
● Selection and Placement
● New Hire Orientation
1998-2003
Edison Source, Anaheim, CA
Sales Engineer/Account-Project Manager
National Accounts Manager doing business in seven states. Sales of Energy Management Systems
(EMS), energy efficient retrofit solutions, utility incentive programs, specialty controls/devices & energy
metering equipment. (Primary market: retail grocery supermarket industry).
● Project Management
● Proposal and Program Presentation
● Contract Administration
● Energy Retrofit Solutions & Utility Incentive Programs
● Energy Analysis, Estimating, Construction Scheduling
● Purchasing, Job Costing, Labor Forecasting, Revenue Forecasting
● Workforce Management
853 VIENNA AVE.
Pamela Hall, PHR
NILES, OH 44446
Sr. Human Resources Manager ***************@*****.***
Certifications
HRCI - (PHR) Professional of Human Resources
December 2011
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