Customer Service Field Technician
Resume:
David A Schneider
Hayward, California, 94541
**************@*****.***
(Cell 510-***-****)
Employment Objective: Customer Representative/Sales
DTR Business Systems Field Service Technician
Walnut, California
Experience acquired: Manage Bay Area Office
Customer Service Agent
8/2000 to 5/2009 Technical Service Agent
Purchasing Agent
Schedule and Prioritize Service Calls
Telephone Support
Remote Access to servers via, modems, http, telnet
Unlock terminals, reset user’s access, and stop
processes, test printers,
Troubleshoot Data Backup Errors, Inspect logs,
Track down error codes, initiate backup
Schedule Maintenance on DTR Unix servers and
various printers as per contract
Arrange for maintenance on non-contract items
Field replace motherboards, memory, cpu(s),
Replace Hard Disk Drives and restore from tape
backup resource
Troubleshoot and replace SCSI controller cards
(Mylex and Adaptec)
Configure SCSI controller for RAID configuration
(as specified by client)
Troubleshoot and replace Tandberg Tape drives.
Perform preparations for upgrading SCO Unix
servers
Install drivers for newly installed components,
network adapters Specialx (perl) and Digi
Serial Communication devices
Equipment and controller cards (and configure)
Install SCO UNIX
Inventory control
Shipping and Receiving Agent
Clean and Maintain office
Install Ethernet and serial networks
Install and configure basic firewalls, routers,
switches
Build serial and Ethernet cables.
David A Schneider
22539 Byron Street
Hayward, California, 94541
**************@*****.***
(Cell) 510-***-****
DTR Business Systems Field Service Technician
Walnut, California
Experience acquired Install and configure J. River emulation software
Maintain time and travel logs for service calls
Install configure and repair, dot matrix printers,
laser printers, line printers
Packard-Bell/NEC
Sacramento, California Level ll Bench Test Technician
7/1995 to 12/1999
Troubleshoot, Repair, Test all Packard-Bell/NEC
desktop motherboards
Program PALS, EEPROMS
Repair motherboards to the component level repair
traces, remove and
Replace Headers,
Repair; troubleshoot to component level laptop
computers for Customer
Service center 24-hour turn around.
Low-level format hard drives, mirror hard drives.
Read schematics, use oscilloscope, diagnostic
software, surface mounting
In addition, solder Iron technologies.
Build and maintain desktop burn-in stations.
Troubleshoot virus intrusion and prevent.
Safety and First Responder Training.
Mechanical Experience
Western Airmotive Company, Inc.
North Field, Oakland Airport
7/1978 to 9/1985 Aircraft propeller Repairman
Tear Down whole assemblies, break down blade
assemblies
Used various industrial solvents to clean
individual parts
David A Schneider
22539 Byron Street
Hayward, California, 94541
**************@*****.***
(Cell) 510-***-****
.
Mechanical Experience
Western Airmotive Company, Inc.
North Field, Oakland Airport
Aircraft propeller Repairman
Used safety gear cleaning parts.
Bead Blasting cabinet to clean parts
Rework individual propeller blades using power
disc and drum grinders
Use of precision measuring tools and gauges.
Operate 20-ton hydraulic press
Operate cold roll machine Hartzell propeller
blades
Operate hand-operated drill press
Operate forklift: unload and load aircraft
propeller assemblies and use forklift
To remove aircraft propeller assemblies from
Goodyear Blimp.
Use Ultra sonic test equipment,
Perform dye penetrant and magnetic flux inspection
on propeller parts
Paint propeller using airbrush paint equipment
Balance individual blades
Assemble all models McCauley, Hartzell aircraft
propeller assemblies
Disassemble aircraft propeller governors
Clean governors
Prep governors for overseas shipping
Package governors for overseas shipping
Package aircraft propeller assemblies for overseas
shipping.
Pickup aircraft propeller assemblies and return
when repairs completed
All airports within a 100-mile radius.
Access granted Travis Air Force Base, NAS Alameda,
and Moffett Field.
Pickup parts.
Clean bathrooms.
David A Schneider
22539 Byron Street
Hayward, California, 94541
**************@*****.***
(Cell) 510-***-****
Other Employment
Unarmed Security
6/2009 to 9/2014
238 Security & Investigative Services
Hayward, Ca. 94541
(Marshalls; Dublin and Emeryville, Ca. and Denny’s,
Emeryville,Ca.)
Guardsmark, LLC, Oakland, CA
(Union Landing, Union City, Ca. Zhone
Technologies, Oakland, Ca.)
Universal Protective Service, San Francisco, CA:
(Zhone Technologies, Oakland, Ca, Abbott Labs,
Alameda, Ca.)
Burns International Security Services, Richmond,
Ca:(Nellcor, Hayward, Ca, Patrol Officer
Livermore-Pleasanton Area)
Red Dog Security Services, Pacifica, Ca:
(Gift Center, San Francisco, Ca, Infineon Raceway,
Sonoma, CA) VIP Event Services, Temple, AZ,
(Santa Clara Convention Center, Kaiser Convention
Center, Oakland Convention Center, San Jose Civic
Center, Moscone Center)
American Protective Services, Oakland, Ca:
(PacBell, San Ramon, Bank of America, Livermore,
Ca.)
St. Francis Taxi Cab Company, Oakland, CA
Taxi Cab Driver and Dispatcher
David A Schneider
22539 Byron Street
Hayward, California, 94541
**************@*****.***
(Cell) 510-***-****
Education Associate of Applied Science /
Electronic Service Technology
Heald Institute of Technology
24301 Southland Drive, Suite 500
Hayward, Ca. 94544
June 1994
Bachelor of Arts Degree: Liberal Studies, Human
Development Option
California State University, Hayward
Hayward, Ca. 94542
June 1991
David A Schneider
22539 Byron Street
Hayward, California, 94541
**************@*****.***
(Cell) 510-***-****
References
Mr. Rene Beltran and Mr. Dennis Peattie (Owners DTR Business Systems)
8 years
Mr. Jerry Picaman and Mrs. Susan Picaman (Owners General Business Systems)
8 years
Mrs. Gary Jensen and Mrs. Mona Chin (Owners Jensen & Chin)
7 years
Mr. Ken Ficquette (Manager PCM [DTR Business Systems])
8 years
Ms. Katya Hope (Family Friend, [Clinical Social Worker]}
35 years
Contact this candidate