Customer Service Manager

MAX MORGEN

***** ******** ****** *****: 210-***-****

San Antonio, Texas 78259 Email: *.******@***.***

LOGISTICS • DISTRIBUTION • TRANSPORTATION • OPERATIONS • WAREHOUSE

MANAGEMENT

Astute, analytical, visionary Business Professional with an exemplary track record of achievement and demonstrated success

directing business strategies that delivers bottom-line results. Energetic and inventive self-starter known for innate ability to apply

understanding of the business, customer service and people skills necessary to develop focus, identify opportunities and provide

tactical business solutions vital to the profitable implementation of financial and business objectives. Successfully "connects the

dots" between operations, sales, finance and legal departments, to develop and implement sound logistic recommendations and

strategies with results-driven execution. Multicultural communicator, fluent in English and German and proficient in Spanish.

AREAS OF EXPERTISE

Supply Chain Management High Volume Distribution Warehouse Operations Transportation Management

Strategic Planning Operations Planning Process Improvement Fleet Management

Budget / P&L Management Inventory Control Logistics Management 3PL Management

Customer Service Management Project Management Multi-site Management HazMat/DOT Certified

SELECTED CAREER ACHIEVEMENTS

• Planned, directed, and organized all phases of product distribution to ensure adequate, timely, and accurate delivery of

products to retail stores and customers for one of the leading supplier of heating, ventilation and air conditioning (HVAC)

products for residential and commercial use. Managed logistics, out/inbound transportation strategies and processes,

execution, and system optimization regarding freight forwarding, Hazardous Material (HazMat) transportation, procurement of

freight services, and Third Party Logistics (3PL) for FTL and LTL services. Developed annual operations and capital expense

budgets for each area of responsibility and ensured teams to adhere to set budgets. Developed daily/weekly/monthly management

reports that summarize operations, key performance indicators (KPI’s), work measurements, and other information related to

transportation performance. Managed acquisition and disposal of all assets (Trucks, Trailers, and Forklifts etc.). RESULTS:

Optimized outbound route and increased load fill efficiency; 71% [Based on 25% outbound loads]. Reduced transportation costs

by 9% by implementing a corporate contract and renegotiating fuel surcharges. Increased on-time shipping performance by 97+

% for distribution, up from 62%. Reduced excess and obsolete inventory by $2+ million.

• Directed the daily activities for all phases of transportation and warehouse operations for the complete range of

distribution and logistics for the “World Leader” in 3PL services. Supporting direct to consumer, retail store replenishment, and

network import distribution for northern, central & southern Texas regions. Establish performance metrics to monitor current

state and improve key processes to include transportation management, order fulfillment and warehousing, cross-dock services,

home delivery, and reverse logistics solutions. Review and analyzed facilities performance with a balanced approach, focused on

increasing revenues and cutting operational cost. Worked in close collaboration with Third Party Logistics

providers/carriers/haulers/packers to facilitate efficient logistics management. RESULTS: Reduced the total logistics cost as a

percentage of sales from 17.5% to 2% within 4 month. Improved cube utilization of all outbound loads from 71% average to 90%

what resulted in a $24K revenue spike each month.

• Managed the day-to-day warehouse operations for a 1.5 million square foot highly automated, state of the art distribution

center, 150 associate two-shift operations that distributes 2.6 million pieces weekly; servicing 70 Target retail stores in the

Southwest and Central Region of Texas. RESULTS: Led distribution center to high performance in key operational metrics:

from 23th to be ranked 13th out of 26 DCs in overall performance at 101% to common expectations; from 18th to be ranked 10th

in cost per carton; 8th in daily level of service; and achieved 102% to budget for cartons per hours. As project champion,

developed and implemented a program of equipment maintenance for shipping wing roller refurbishment, which saved over

$200K in material costs.

• Directed and managed the transportation network for one of the largest independently owned food-retailing companies in

the country, which includes business-to-business and business-to-consumer deliveries. Managed a fleet of 280+ tractors.

Formulated and created a $ 15M operating budget. Designed and planned retail store order delivery schedules (ODS). Contacted

3PL carrier reviews of quality and service, analyzed costs, negotiated rates and contracts. Used data-driven methodology to

continually improve processes and services. Coordinated fleet utilization through enhanced backhaul and returns management.

RESULTS: Eliminated 430K empty miles by adding backhauls from suppliers, which saved $ 545K annually. Catapulted on-

time delivery index from 82.3% average to 98.5% average within 3 month.

MAX MORGEN 210-***-**** PAGE 2

PROFESSIONAL EXPERIENCE

INSCO DISTRIBUTING, San Antonio, Texas 2013 - 2014

Logistics and Distribution Senior Manager

EXEL - DIRECT, San Antonio, Texas 2012 – 2013

General Manager - Supply Chain

TARGET COMPANY, Midlothian, Texas 2010 – 2012

Executive Group Leader - Distribution Center Operations

HEB GROCERY COMPANY, San Antonio, Texas 2005 – 2010

Facility Leader / General Manager, Parkway Systems Warehouse Division, San Antonio, Texas 2008 – 2010

Terminal / Distribution Manager, Transportation Division, Corpus Christi, Texas 2007 – 2008

Operations Manager – Distribution Center, Transportation Division, San Antonio, Texas 2005 – 2007

MAMO LEATHER, El Paso, Texas 1999 – 2005

Global Supply Chain Manager

THE INLAND SEA / GRAEBEL VAN LINES, El Paso, Texas 1991 – 1999

General Manager 1993 – 1999

Operations Manager 1992 – 1993

Sales Manager 1991 – 1992

KLÖCKNER HEIZTECHNIK, STEUDTNER PLANNUNGS & INGENIEUR BÜRO, Nürnberg, 1984 – 1991

Germany

National Business Development Manager, Dresden, Germany 1990 – 1991

International Business Development Manager, El Paso, Texas 1989 – 1990

Regional Business Development Manager, Freiburg, Germany 1984 – 1989

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts (B.A.), Business Administration

FOM – Fachhochschule for Oekonomie & Management Nürnberg / Fürth, Germany

DOT and Motor Carrier Safety Management and Compliance Certified

OSHA Certified for Workplace Safety Training

Six Sigma - Green Belt Certified

“Leader as Coach” Training, The Align Group

TECHNICAL PROGRAMS

Warehouse Management System (AS 400; EXE)

Transportation Management System (TMS)

Yard Management System (C3)

Prophet 21 – Supply Chain Management System

MAXIMO – Facility Maintenance Management System

TNT/TNW - Fleet Maintenance Management System

PeopleSoft - Human Resource Management System

MS Office Suite, Word, Excel, PowerPoint, Windows XP

Contact this candidate