Customer Service Representative

CHANTAL L.A. BOWMAN ********@****.***

**** *.

MONITOR AVE

CHICAGO

60651

Cell:

312-***-****

objective

To obtain employment as a Data Entry Specialist.

Education

Northeastern Illinois University, Chicago, IL

Bachelor of Arts: Justice Studies Minor: Sociology

Major GPA: 3.1/4.0

HARD Skills

. Demonstrated ability to use office equipment with a high degree of

accuracy and efficiency

. Demonstrated ability to make arithmetic calculations and computations

accurately

. Highly skilled in operating a variety of office machines and equipment

such as computer, fax, scanner and copier

. In-depth knowledge of MS Office applications (Word, PowerPoint and

Excel)

. Typing Speed: 65 WPM

Soft SkillS

. Ability to analyze and evaluate

. Excellent written communication skills

. Excellent Interpersonal Skills

. Well-Organized and Detail-Oriented

. Willingness to learn(and keep learning)

Professional experience

VanRu Collection Agency Des Plaines, IL -April 2009 to Current

A.D.O.I Representative- Production Support Department of Education

. Advising borrowers about necessary paperwork, needed for successful

rehabilitation and RAIBR programs.

. Audit client accounts

. Adjust client payment dates

. Contact with internal and external customers

. Compare entered data with the source documents.

. Input data into a variety of computer programs with pace and

correctness

. Process forms as directed

. Retrieve data for informational purposes as directed

. Update records and information in the database

United Airlines Chicago, IL - December 2007 to July 2008

Customer Service Representative

. Correcting any issues with a current or future reservation

. Ensure compliance with United and Federal Aviation Administration

(FAA) regulations and policies

. Generate passenger reservations and boarding passes

. Modifying customers seating arrangements

. Operate a computer to enter and retrieve data

. Read passenger identification documents, checked baggage labels or

tags, and flight status information

. Resolve disservice situations (e.g., determine alternate flight

options for delayed, cancelled or missed flights, change/rebook a

reservations)

Contact this candidate