Manager Service

Claude Beckford

Owner/Manager - Culture Trendz Barbershop

New York, NY

***************@*****.*** - 718-***-****

WORK EXPERIENCE

Owner/Manager

Culture Trendz Barbershop - New York, NY - June 2005 to Present

Train workers in proper operational procedures and functions and explain company policies.

Meet with managers or other supervisors to stay informed of changes affecting operations.

Analyze and record personnel or operational data and write related activity reports.

Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with

specifications.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such

as cleanliness or maintenance.

Apply customer/guest feedback to service improvement efforts.

Requisition necessary supplies, equipment, or services.

Assign work schedules, following work requirements, to ensure quality and timely delivery of service.

Resolve customer complaints regarding worker performance or services rendered.

Store Manager/Hairstylist/Master Barber

Jerry's Den - New York, NY - June 1994 to October 2004

Trained staff in traditional/innovative haircutting techniques and store management.

Ensured management integrity and highest standard of client services and Department of Health

regulations.

Established excellent relationship with our clients and accumulated over 200 solid customer database.

Applied specialized techniques to create styles for all ages and gender, from natural to theatrical.

Performed customer verification and cash procedures with accuracy and efficiency.

Assisted the owners in the administration of all cash, paperwork, and daily deposits.

Ensured consistency in presentation and client satisfaction.

Assisted owners to spot trends and forecast future needs for the Salon; interacted weekly with vendors.

Maintained appropriate stock of supplies for daily usage, magazine subscriptions and arcade machines.

Communicated daily with customers providing service relative to the sale and utilization of products/

services..

Apprentice Barber

West African Hair Groomers - New York, NY - December 1992 to May 1994

Served as a Apprentice Barber.

Doubled based clientele within 4 months.

EDUCATION

Business Administration

Interboro Institute - New York, NY

1997

Atlas Barber School - New York, NY

1993

ADDITIONAL INFORMATION

QUALIFICATIONS AND SKILLS

Licensed professional (Master Barber/Stylist)

Consistently meet or exceed client's expectations.

Creative; artistic; highly skilled; knowledgeable; well informed.

Team player with cooperative, participatory and supportive attitude.

Ambitious, hardworking, self-motivated, fast and accurate, team-spirited and people-oriented.

Able to recognize and rectify problems and administer decisions.

Effective communicator with customers, clients, vendors and colleagues.

Strong leadership qualities: experienced in motivating employees and leading by example.

Strive for continual self-improvement: willing to embrace new ideas and methods by building on existing

knowledge base to expand personal and professional horizons.

Maintenance

Responded to and completed tenants complaints, insuring quality of service to maximum resident

satisfaction.

Performed general maintenance projects as needed, including installations and repairs involving plumbing

and minor electrical related repairs, carpentry work, painting, equipment, snow removal and outside

landscaping maintenance.

Knowledgeable of all property emergency, safety/disaster plans and procedures.

Strives to maintain a safe working environment through the prevention of accidents, the preservation of

equipment, and the achievement of safe working practices.

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