Customer Service Data Entry

**** ******** *** ***** **** ca, *****

Phone 562-***-**** . E-mail *********@*****.***

Reanuel A. Williams II

ObJECTIVE

To obtain a position where I can utilizes my abilities and experience to

contribute to the growth and success of your company.

Employment

2011-Present Corinthian Colleges Santa Ana, CA

Student Support Specialist/Marketing

Building a rapport with callers while assisting them with questions and

concerns about enrolling into college

Perform searches in CRM to route students to the correct campus or

requested campus.

Setting appointments in CRM and Portal for students interested in touring

local campuses.

Surveying students in Comartis to make sure they had the best experience

with Admission's and Financial Representatives from various Corinthian

colleges.

Surveying new students to insure the proper information was given by

Admission's and Financial Representatives and understood by the student.

Reaching out to potential students who have shown interest in Corinthian

Colleges, and updating them with new information.

Assisted with the "Secret Shopper" special projects to insure that

Continuing Education Representatives followed the correct guidelines and

procedures.

Perform numerous data entry task such as HSP, DNC, and Transfers.

Building a rapport with potential students on the online service Chat,

while assisting them with questions and concerns

2010-2011 Universal Security Systems Santa Ana,

CA

Dispatch/Customer Service

Created/process work orders for installations, and service calls

Assisted in troubleshooting problems relating to security door issues, and

door access issues

Dispatch Patrol to issues reported by tenants of various locations such as

gated communities, corporate suites, and executive buildings.

Maintained verbal support to people involved in elevator entrapments.

Analyzed modem status for numerous security control panels.

2008-2010 Time Warner Cable Orange,

CA

Dispatch/Route Handling

Prepared daily routes for technicians as per their area of work

Assisted in troubleshooting problems relating to cable, and modem issues

Maintained continuous communication channels with supervisors, and workers

to sort their work related issues and doubts

Created work orders for technicians do to up-sales or additional service

needed.

2005-2008 Schaefer Ambulance Service Santa Ana, CA

Dispatch Lead/Call taking

Receive and prioritize calls and complaints from the public concerning,

medical emergencies.

Perform call taker duties consisting of receiving detailed information from

citizens requesting emergency service, entering this information into the

CAD system, processing this information, and giving any applicable

instructions to the citizen

Maintain verbal contact with callers, while updating logs and the

responding unit(s).

Verifying locations and determining the appropriate responder.

Education

2002- 2004 Riverside Community College-Norco campus

Majoring in General Business

Have interests in fields such as data processing, office management

2012- Present Everest College Online

Majoring in Computer Science

Focus in Networking

skills

Proficient knowledge of M.S. Windows XP/7, Excel, Word 2010, Power Point,

and Access

10-Key by touch

Typing: 49 words per minute

Proficient knowledge of Live Vox, Cisco Dialer, Comartis, Live Person

Chat, Campus Vue

Proficient knowledge of Medicare, Medical/Medicaid Aetna, Blue Cross, Blue

Shield, PPO and HMO

Contact this candidate