Information Technology Support

James Reese

*** ******** ** ****** ** *****

Cell: 717-***-**** Email: *************@*****.***

Information Technology Professional

Resourceful information technology professional with over 13 years experience in a variety of settings from

small businesses to state government. Proven ability to learn new concepts and technologies while ensuring

customer approval.

Key Competencies

Identity Management LDAP LAN/WAN Business Analysis Professional

Professional Experience

Commonwealth of PA (JNET) – May 2008 – Present

Application Support Lead

Implement and support a Novell eDirectory structure for the law enforcement and public safety community in

Pennsylvania. Responsible for day to day administration of entire user life cycle including: User Self

Provisioning, Roles Based Access Controls as well as design and implementation. Created a secure way to

enroll new users via the internet from conception to assisting in the development, deploying and working with

a pilot group thru deployment. Involved in various deployments such as WebLogic Server and IBM Data

Power. Provide application support for over 50 custom made applications and deliver 24 x 7 on call support

for all essential applications for the user community. Received Valuable Contribution Award, February 2011.

CSB Technology Partners – November 2007 – May 2008

Systems Administrator

Installed, Configured, and supported MS Server 2003. Supported all facets of small and medium sized

businesses including end users pc’s and laptops, server administration, backups, site design and project

management.

E & E IT Consulting – May 2006 - November 2007

Desktop Support

Integral part of a six person team that supported over 1200 desktops and laptops in a corporate LAN/Wan

environment. Created desktop and laptop images for all machines in the field. Assisted Network support in

migration of users to a new domain.

Center for Schools and Communities – September 2004 – May 2006

Telecommunications Technical Specialist

Provided desktop and phone support to statewide funded daycare facilities in Pennsylvania. Primary contact

with vendors to ensure prompt problem resolution for hardware and software issues.

James Reese Page Two

Professional Experience

(continued)

Intellimark/Technisource – August 2001 – April 2004

PC Technician

Part of Operations LAN Team that was in support of 10,000 users in all aspects of Law enforcement utilizing

skills learned involving PKI and user support for secure web enabled applications.

Education and Credentials

Higher Education

York Technical Institute – October 1999 – April 2001

3.84 GPA with Academic and Attendance Honors

Associates Degree in Specialized Business with concentration as Computer Systems Specialist

Training

CA Siteminder Administration – March 2013

Managing Window Server 2003 – March 2004

The seven Habits of Highly Effective People January 2002

Certifications

Windows 2000 Professional – July 2002

Managing and Maintaining Windows Server 2003 – March 2008

Technology Summary

Platforms

Windows Server 2003, 2008, 2012 SUSE Linux 10, 11 Novell eDirectory 8.8x

Novell Identity Management 3.6x, 4.x

Networking

LAN/WAN VPN TCP/IP Ethernet Wireless Technologies

Tools

Starteam PKI Administration VMWare Active Directory Apache Directory Remedy MS Office

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