Technical Support Project

Career objective

To make contribution to the organization to the best of my ability and to

develop new skills and share my knowledge while interacting with others and

achieve new heights.

Profile Summary

Working at NTT DATA as a Technical support executive since June 2011 - July

2014.

Job Description

. Completed 3 years of experience (03/28/2011-07/25/2014) in

Information Technology industry providing end to end solution and

support for various large enterprises in Healthcare, Financial and

IT domains.

. Providing LMS (Learning management system) support to for Johnson

and Johnson.

. Performed duties as a contributing member of district,s LMS Admins

(elearning solutions) group.

. Expertise in most of the Tools like BMC Remedy, Certido, Microsoft

Management Studio 2003

. Experienced in coordinating different teams.

. Good Analytical skills - Problem identification and root cause

analysis.

. The project is also keen on keeping resolution time for the issues

received directly from the client well within the agreed SLA.

. Worked in Team of 80 members, performed the role of team member

effectively.

. Handling the position of Shift Lead, making sure that standard

procedure has been followed by each and every member of the team,

thereby maintaining smooth workflow of support process.

. Possess good verbal and written communication skills.

. Always focused on delivering quick and smart Resolution to the

Customers issue and have got several commendations from Clients

regarding service provided.

TECHNICAL PROFICIENCY:

Monitoring BMC Remedy, HP Open

Tools View

Operating Windows

System 2003-2007/XP/Vista/7

Microsoft Ms-Office

Assignment

Project SAP Application support

Customer Honeywell, Johnson & Johnson and Supervalu

Duration June'11 - July' 14

Role Technical support Executive

Responsibilities Handling the position of Shift Lead, making sure that

standard procedure has been followed by each and every

member of the team, thereby maintaining smooth

workflow of support process.

Identify the issue raised by the Users and resolve the

issue.

Need to perform RCA on the issue and provide

resolution to the users.

Route the ticket if the issue is not related to L2

support.

Need to monitor the tool for some severity 1 tickets

and acknowledge within 15 minutes.

Coordinate with other teams for any high impact issues

and resolve it.

Analyze the issue using SAP tools.

Update the tickets using BMC Remedy and Certido.

Attending weekly calls with the Onsite Managers for

any new updates on the Project front.

Documenting the tickets resolved and closing the

tickets on regular basis.

Operating System Windows Vista

Tools BMC Remedy, HP Open View and certido

Educational qualification

Course Name of the Institution University/Board Year of Marks

of Examination Passing Secured

BCA Jaya College of Arts & Madras University 2011 54

Science

HSC I.C.F Silver jubilee Matriculation 2008 55

SSLC Don Bosco Matriculation 2006 70

Strengths

. Ability to work in teams and create a collaborative work environment.

. Take ownership and responsibility of assigned work.

. Ability to plan and self-organize to complete the work within

stipulated timelines.

. Quick to learn and adapt to new functions and team requirements.

Achievements

Sport: I believe a healthy body is the key to a focused mind in

today's hectic society. Enjoy playing Kabadi which requires a high

level of dedication and motivation.

. Best Kabadi - 2008 in school.

. Participated in stage shows and performed in many events.

. Experienced in event management.

. Participated in various college cultural.

. Participated in various sports activity.

. Active participant in various tournament during school and college.

PERSONAL DETAILS

Date of Birth 09-11-1991

Nationality Indian

Sex Male

Marital Status Single

Languages Known English & Tamil

Mobile number +91-956*******

Email-ID **.*******@*****.***

Other Interests Kabadi and Volley ball

PASSPORT DETAILS

Name as on Relationsh Passport No. Date of Issue Expiry Place of

passport ip Date Issue

Place:

Date:

(Naveen)[pic]

D.Naveen kumar

+91-956******* // **.*******@*****.***

Contact this candidate