Customer Service Sales
Resume:
Melvin Lee Lamons
McDonough, GA 30253
E-mail: *******@*********.***
OBJECTIVE To pursue a career in Customer Service
EDUCATION Hueytown High School; Hueytown, AL
General Diploma, May 1983
HONORS
CERTIFICATION
PROFESSIONAL A-Com Protection dba InterLink Control; Stockbridge, Georgia
EXPERIENCE
Sales Consultant – January 2010 – June 2014
Generating leads from various sources
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Cold calling sales
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Acquiring new customers
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Account billing/invoicing
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Account receivables
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PROFESSIONAL InterLink Control; Marietta, Georgia
EXPERIENCE
Customer Care Manager – October 2000 – January 2010
22 years customer service
•
18 years management
•
Acquiring new customers
•
Supervised staff
•
Employee conflict resolution
•
Managed multiple locations
•
Managed service departments/service technicians
•
Scheduled technicians for service/installation
•
appointments
Dispatched service technician/installer
•
Created customer accounts with unique ID numbers
•
Account billing/invoicing
•
Account receivables
•
Handle elevated customer complaints to find conflict
•
resolution that benefits the customer and the company
Worked as a team member
•
Multi-tasking
•
Completed task in a timely manner
•
Work with little or no supervision
•
PROFESSIONAL Fox Alarm Company; Hueytown, AL
EXPERIENCE
Supervised staff
•
Employee conflict resolution
•
Managed multiple locations
•
Managed service departments/service technicians
•
Scheduled technicians for service/installation
•
appointments
Dispatched service technician/installer
•
Created customer accounts with unique ID numbers
•
Handled elevated customer complaints to find conflict
•
resolution that benefits the customer and the company
Worked as a team member
•
Multi-tasking
•
Completed task in a timely manner
•
Work with little or no supervision
•
PROFESSIONAL City of Mountain Brook Police Dept; Mountain Brook, AL
EXPERIENCE
Answer 911 phone calls
•
Dispatched police
•
Dispatched fire/rescue
•
Entered stolen property into National computer
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Completed task in a timely manner
•
Work with little or no supervision
•
PROFESSIONAL Jefferson County Sheriff Dept; Birmingham, AL
EXPERIENCE
Answer 911 phone calls
•
• Dispatched police
• Dispatched fire/rescue
• Entered stolen property into National computer
• Completed task in a timely manner
Work with little or no supervision
•
PROFESSIONAL Fox Alarm Company; Hueytown, AL
EXPERIENCE
Supervised staff
•
Employee conflict resolution
•
Managed multiple locations
•
Managed service departments/service technicians
•
Scheduled technicians for service/installation
•
appointments
Dispatched service technician/installer
•
Created customer accounts with unique ID numbers
•
Handled elevated customer complaints to find conflict
•
resolution that benefits the customer and the company
Worked as a team member
•
Multi-tasking
•
Completed task in a timely manner
•
Work with little or no supervision
•
REFERENCES Mr. Mike Smith – District General Manager
Protection 1Security
Nashville, TN 37211
Mrs. Lynn Markham
1359 Rock Creek Road
Bessemer, AL 35023
Scott Sawyer – President/CEO
Safe Path Security
Kennesaw, GA 30144
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