Customer Service Representative
Resume:
Melissa A. Subocz
*** ***** ****** ( Bristol, CT 06010 ( 860-***-**** (
********@*******.***
Summary of Experience
I am an accomplished, results-driven employee, with over seventeen years in
the insurance industry. A proven track record in being detailed
orientated.
Possess a demonstrated ability to communicate effectively within all levels
of an organization and excel in demanding environments, translating
strategic visions to tactical implementations while remaining pragmatic and
focused on the end goals
Professional Experience:
The Hartford Financial Services Group, 2003-2014
Senior Reinsurance Analyst
Responsible for both facultative and treaty reinsurance.
o Assisted with calculating annual Schedule F -tax penalty
o Manually calculated reinsurance cessions
o Trained new co-workers
o Reviewed contracts accurately for coverage
o Participated in annual pollution and asbestos reserve studies
o Maintained SOX compliance
o Assisted with conversion into new reinsurance processing system
o Provided support for financial audits
o Worked closely with collections, commutations, and legal
departments
The Hartford Financial Services Group, 1997-2003
Senior Customer Service Representative
Responsible for working in a high call volume environment
o Trained new co-workers
o Handled correspondence
o Recognized for being a top performer
Education:
o Attended CCSU - three years; BS Business Management and
Organization
o Successfully completed five CPCU exams
References:
Personal and Professional references will be provided upon request
Contact this candidate