Customer Service Medical

Pearlinda Martin

Objective

**** ********** **.

Hayward, Ca 94541 To obtain a position that will enable me to use my strong customer

510-***-**** service skills, educational background, and quick problem solving

Martin.pearlinda@gmail abilities to serve the community with empathy, reliable multi-tasking

abilities, and dependability. I type 56 words per minute and I am

proficient in Microsoft Word, Excel, and PowerPoint.

Employment History

Corporate Security Dispatcher

03/2014- Present Genentech, South San Francisco, Ca

Dispatch for corporate fire, medical, Hazmat, Utility, and medical incidents (private sector)- Adept at allocating

resources such as Hazmat teams, EMT, and security officers during emergency situations- Strong track record of

efficiently managing multiple tasks in a fact paced environment- Dispatch using two way radio, telephone, paging,

and voice intercom.- Create records for events such as criminal activities, emergency responses, violations of

corporate policy and ethical standards.

Case Manager, Lucentis

07/2013- 02/2014 Genentech, South San Francisco, Ca

Provide tools and resources to cancer patients and

providers to assist in the reimbursement process and

financial assistance for the drug Lucentis.

Reimbursement Counselor, Botox

10/2010-03/2013 The Lash Group, San Bruno, Ca

Assist medical providers with Reimbursement through knowledge of

insurance and patient reimbursement needs.

Proficiently manage a high volume of patient cases on a daily basis

(Remained in top 4 out of 81 team members in productivity for my

entire duration of employment)

Region Lead 10/2012: Manage Midwest Region (consisting of 9

states and 7 region members)

Distribution Coordinator 11/2012: Process all national patient

assistance program Botox orders

Cashier

06/2007- 08/2010 Alko Office Supply, Berkeley, Ca

Provide exceptional customer service and assist customers

Manage store inventory and stock shelves

Education

References are available upon request.

04/29/13-05/17/13 South Bay Regional Public Safety Training

Consortium

POST Basic Dispatch Academy Graduate (cumulative grade: 98.35)

08/2006- 05/2010 University of California Berkeley, Berkeley, Ca

B.A. Social Welfare

Degree Minor in Education

Contact this candidate