Technical Support Engineer

RESUME

*.

Ashvini Dhumal

Takwe Khurda,Kamshet

Pune 410507

Mobile No: 779-***-****

Email:***************@*****.***

OBJECTIVE:-

Looking for a challenging role to enhance my skill and utilize my experience to serve the

organization and convert every opportunity into reality with my “Never say Die attitude”.

WORK EXPERIANCE :-

Organization: Endurance Technologies Ltd.[Through VDA Infosolutions]

Duration: 28.9.2012 till date

Designation: IT Technical support Engineer

Job Responsibility:

Handling Phone calls and email request for technical assistance from users experiencing

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problems with hardware, software and networking.

Provided daily desk support for IT functions and issues .

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Installation of Windows Operating Systems & troubleshooting them

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Installing & troubleshooting all types of Printers.

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Working with Remote desktop, Dame Ware Mini Remote, and Ultra VNC Server & viewer for

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troubleshooting system problems remotely.

Troubleshooting software and hardware application level problems.

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Installation of SAP client.

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Working with active directory

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Outlook configuration in IMAP, POP & troubleshooting & gating .pst backup to server.

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Open office, Libre Office & Thunderbird configuration & troubleshooting

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Working on a Linux & windows Systems.

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Configuring & maintaining of samba Server with User Authentication.

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Troubleshooting on Linux (Red-hat) & windows system.

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Responsible for providing effective technical support.

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User & Group Account Administration

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Installing & removing software’s with YUM & RPM.

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Responsible for researching technical solutions.

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Hardware / Software installation & Troubleshooting.

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Update the installed software and antivirus.

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Installation of FTP Server.

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Organization: Nutan Maharashtra Institute of Engg. & technology

Duration: 4th July 2011 to 10Aug 2012

Designation: Technical staff

Job Responsibility:

● Working on a Linux & windows Systems.

● Configuring & maintaining of samba Server with User Authentication.

● Troubleshooting on Linux (Red-hat) & windows system.

● Responsible for providing effective technical support.

● Preparation of documents for reference after troubleshooting any problems.

● Configuring & Maintaining Web server.

● User & Group Account Administration

● Installing & removing software’s with YUM & RPM.

● Responsible for researching technical solutions.

● Hardware / Software installation & Troubleshooting.

● Update the installed software and antivirus.

● Installation of FTP Server.

ACADEMIC ACHIEVMENTS:

Educational

Qualification

:

Degree College University Year Percentage Class

Computer Institute of Engineers Kolkata 2011 12 Appeared

Engineering

[third year]

Diploma in Pimri Chinchwad MSBTE 2010 11 80%

Distinction

computers polytechnic

H.S.C. Bharat English School Maharashtra Board. 2008 65% 1. First

class

S.S.C. Bharat English School Maharashtra Board. 2006 84%

Distinction

Computer Skills:

Programming Languages KnownC, C++, DS, Core JAVA, VB6.0, VB.NET 2005.

:

Operating Systems:Windows XP,Linux,windows 2007

Databases: MS Access, SQLServer2005.

Web Technologies:HTML.

Certifications:

Name Certification number

Institute Name Result

Red Hat Certified Seed InfoTech Pass 120 144 621

Administrator

Red Hat Certified Seed InfoTech Pass 120 144 621

Engineer

PERSONAL DETAILS :

Name :

Ashvini Suresh Dhumal

Permanent Address :

1108\2,Shirole colony,Ganeshkhind Road,

Shivajinagar,Pune: 410016

Date of Birth :16th January 1991

Sex :Female.

Marital Status :Unmarried.

Languages :English, Hindi, Marathi.

Interests :Listening music, Surfing,Travelling,Dancing,Reading

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Contact this candidate