Customer Service Sales

S C O T T W. M I T C H E L L

*** * ********** **. ~ Las Vegas, NV 89032

**************@*****.*** ~ (Cell) 937-***-****

SUMMARY OF QUALIFICATIONS

New Business Development Budget Optimization

Management Microsoft Office Suite

Consultative Selling Product Demonstration

Public Speaking – Polished and Articulate Presentation & Negotiation

Results Oriented Customer Service

PROFESSIONAL INTERNSHIPS

International Marketing Group (IMG) - Cincinnati, OH 12/2011-06/2012

Marketing Intern

• Supervised and assisted in raising attendance for Women’s Basketball by 85%

• Managed a team which made the promotional giveaways decisions

• Increased the public perception thru different media outlets such as Instagram, Twitter, Facebook,

flyers, and student emails

Western & Southern Tennis Tournament – Mason, OH 06/2011-09/2011

Court Support Intern

Supervised Coca Cola, Honda, and food vendors

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•Assisted in increasing sponsors awareness throughout the tournament by 35%

•Assisted in tournament preparation by washing courts, power washing stadium steps, painting, setting up

the essentials for the players, and assisting players on everything about the facility after their matches

•Assisted in making sure all players and sponsors were satisfied with plenty of water, Powerade, bananas,

saw dust, towels, and fans

Redsfest (Cincinnati Reds Events) - Cincinnati, OH 12/2010

Crowd Control Volunteer

• Managed the general public to increase event gratification by keeping people in order and limiting the

number of items they can have signed

• Assisted professional athletes in public meetings and autograph signings

• Customer Service

Cincinnati Kings Indoor Soccer - Cincinnati, OH 10/2010-03/2011

Event Management Intern

• Managed all aspect of selling promotional items and handling cash

• Performed in public as the team mascot to increase customer gratification

WORK HISTORY

Convergys – Erlanger, KY 01/2014 – 06/2014

Technical Support

• Answer customers questions via inbound phone calls addressing billing, upgrades or troubleshooting

issues for telecommunications, insurance, cable and technology clients

• Multitask through multiple systems while interacting with customers

• Resolve customers issue in professional and timely manner

WORK HISTORY (CONT.)

First Choice Security - Cincinnati, OH 08/2013-12/2013

Security Guard

• Maintain the health and well being of all pedestrians at the work site

FedEx - Dayton, OH 03/2013-08/2013

Package Handler

• Responsible for scanning packages and loading three trucks, performed Data Entry

Stevenson Color - Cincinnati, OH 09/2011-03/2012

Package Handler

• Supervised customer orders from production to delivery and assisted with inventory and data

entry

Macy’s - Cincinnati, OH 10/2010-06/2011

Sales Associate

• Assisted in store marketing, customer service, and sales front

• Responsible for warehouse, inventory, cash, and facility organization

Lawn Care Service (Self Employed) – Dayton, OH 06/200*-**-****

Lawn Supervisor

• Maintained 15 customer accounts, provided Customer Service and extensive labor

E DUCATI ON

University of Cincinnati, Cincinnati, OH

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BS in Sports Administration, December 2012

O r g a n i z a t i o n s, E x p e r i e n c e & Ac c o mp l i s h m e n t s

Just Conversations 02/2009 03/2012

Vice President

• Assisted with helping groups and organizations work out their issues to become more successful

• Marketing the idea around campus to create awareness

UBSA (United Black Student Association) 05/2009 03/2012

Coordinator

• Assisted with new student orientation

• Planned all the events for the incoming freshman to get acclimated with one another

FEP (Foreign Exchange Program) 09/2010 03/2012

Foreign Exchange Ambassador

• Helped foreign exchanged students get acclimated to America and the new University any way possible

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