Network/System administrator

Robert Pe a ********@*******.*** Cell 512-***-****

**** ********** ******, ** ***** Home 512-***-****

Qualifications

I am an experienced and motivated IT Specialist with success in

design, configuration and deployment of end user, server and network

hardware, I have an exceptional work ethic with very strong problem-

solving skills. My work experience has given me excellent customer

service skills and the ability to work with users at all levels of

experience and knowledge.

EXPERIENCE:

DELL INC.

Telecom Eng Sr Analyst-NE Feb 2014 - Present

. Responsible for complex tasks and analytical activities associated

with providing maintenance, monitoring, user support and

implementation of telecommunications systems, special emphasis on

Cisco Call Manager.

. Supported systems include, paging, intercom, telephone instruments &

802.11 wireless devices, gateways and routers within all supported

SETON healthcare network sites.

. Performs all maintenance functions on Seton network telecommunications

systems

. Provides proper management of incident and request ticketing system.

. Maintains communication closets plus support, trouble shoot all

equipment in each closet

. Update documentation for manuals, education materials, and design

changes pertaining to the telecommunications system.

. Maintains maintenance logs of the telecommunications systems

. Maintain and provide support for voice mail network

. Participates in continuing education to upgrade system knowledge of

changes in the VoIP, digital and analog telecommunications field.

. Coordinates with vendors the status and completion of job orders

. Provides technical support to Seton network end users and switchboard

operators; provides technical support to Telecom technicians for

complex problem resolution.

. Provides input to IS Telecom Manager and Senior Voice Convergence

Engineer.

. Rotates after-hours/ weekend On-Call to support Telecommunications

network systems.

INC Research

Network Administrator Jan 2010 - Feb 2014

System Administrator Sept 2007 - Jan 2010

Help Desk Support Sept 2005 - Sept 2007

Identify and manage business relationships with providers throughout Latin

America. These business relationships include hardware vendors,

architects, realtors, ISP providers, cell phone providers and coordinate

logistics for site moves and site turn ups.

. Coordinate the procurement of end user hardware, laptops, desktops and

software, server hardware, servers and VMs, and network equipment,

Cisco routers, Cisco Switches, Cisco ASAs.

. Configure Cisco routers and switches for use in a corporate MPLS

environment

. Configure VoIP systems within Cisco CUCE and CUCM environments and

Unity Express

. Configure network alerting using Solarwinds Orion software

. Configure Cisco Wireless Access Points through a controller

environment and as autonomous systems

. Use MaSS 360 software for Mobile Device Management for smart phones.

This includes creating and implementing policies and end user

configurations

. Use corporate BES servers for Blackberry synchronizations with

Microsoft Exchange

. Configure Network MPLS connections using BGP protocols through global

provider

. Configure and troubleshoot WAN connectivity between satellite offices.

. Travel to satellite offices throughout United States and Latin America

to perform routine and necessary server, network, end user software

and hardware upgrades or maintenance

. Install and configure Microsoft Server 2003 and 2008 operating system

. Document network and server configurations, including network diagrams

and server configurations

. Configure and manage UPSs throughout global offices by using custom VB

and WSH Scripts.

. Manage and administer Microsoft Active Directory. Create custom group

policies for groups and computers based on management requirements

. Troubleshoot and determine root cause for issues and implement

solution

. Use windows SUS software to install and manage company approved

software

. Administer and manage VoIP phones through Cisco Call Manager and voice

mail through Cisco Unity

. Evaluate and test new software and/or hardware platforms to meet

current and future company goals

. Document processes used with new software or hardware for peers,

management and end users

. Use network monitoring software and Cisco network equipment to

identify and correct network issues

. Configure Cisco access points to allow end users to connect to

wireless network.

. Assist local and remote users with day to day software and/or hardware

issues, including desktops, laptops, blackberry phones, IPhones,

terminal servers, office equipment.

. Implement a data encryption strategy to meet customer and company

requirements.

. Test, document and install monthly Microsoft patches on test

environment for Microsoft operating systems prior to full deployment

. Test, document and install new end user software on test environment

prior to full deployment

. Design and implement wiring and office layouts for new offices

throughout the US and Latin America

.

. Unisys Inc. Helpdesk support Oct 2004 - Sept 2005

Answer technical support questions from callers with a wide

range of computer knowledge

Troubleshoot issues with all Microsoft Office applications

Troubleshoot network connectivity issues

Correct issues with Outlook inboxes, set up and configure

Outlook synchronization for offline use

Work to achieve set personal and departmental goal

Identify and implement methods of streamlining procedures

EDUCATION:

Certification

MCP certification, CompTIA Network+, CompTIA A+

Language Fluency

English, Spanish

Associates of Science in Computer Science

Austin Community College in Austin, TX

Undergraduate Course in Computer Science

University of Texas, Austin, TX: Aug. 1989 - May 1993

Relevant coursework: Computer Science, Electrical Engineering, and

Accounting

COMPUTER SKILLS

PHP, JS, HTML, VB, WSH, UNIX, Windows XP, Windows 7, Active

Directory, Cisco Network equipment, Cisco VoIP phones, Cisco Unity

server, Cisco Call Manager VM Ware, Blackberry Enterprise Server,

Fiberlink MaaS 360 & Mobile Device Management, PGP encryption

(References available upon request)

Contact this candidate