Customer Service Manager
Resume:
A lexander Lyons
**** ********* ****, * ** Vegas, N V 89128
Cell: 702-***-****: u smclyons@gmai l.com
SK I L LS SU M MARY
o Over 5 years’ experience in management
o Lead, manage, supervise, and mentor up to 30 employees to higher levels of pros and
cons and 85% productivity improvement for mission readiness
o Manage over $900 million in tactical equipment
o Held a higher job t i tle fit for a person of higher rank by showing leadership,
m aturi ty, and insight
o Able to organize team operations and t rain others in job specifics
o Deal efficiently with customers and co-workers during a fast pace, busy, and
s tressful environment
o Able to supervise those underneath me and assist in scheduling fellow employees
PROFESSIONAL SK I L LS
MANAGEMENT
o Five years’ experience of maintaining over 90% occupancy of 317 storage units and RV
spaces
o Was able to retain an average of $400 to $500 million each year in gross income
o Establish great customer bonds to help refer business for the future and maintain a steady
clientele base
T ECHN ICAL
o Received National Defense Service Medal
o Have received 4.5,4.6 out of 5.0 on proficiency and conduct markings
o Trained fellow team to complete certification with a score of 98% of store certification
E MPLOYEE DEVELOPMENT
o Focused on goals and the people I need to get there
o Able to read others’ needs and ensure satisfaction in obtaining mutual beneficial solutions
i n crisis
o Focused on understanding others and seeing how they fit in with other co-workers
o Concerned about effective communication with team members to accomplish goals
o Able to persuade and motivate others by considering their point of view and adjusting my
delivery
R E LATE D WORK EXPER I ENCE
Assistant Line Manager United States Marine Corps Reserve 04/2011-
Present
Assistant Manager Storage@Summerlin 02/2007-03/2014
Customer Service Specialist Office Depot 02/2012-
07/2013
ED UCAT ION
o 2 Years of College of Southern Nevada, Las Vegas, NV
o Marine Corps Institute-Completed professional military education courses; Leading
M arine, Personal Finance Management, Global Terrorism Awareness, Cyber Awareness,
and Annual Training Courses
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