Customer Service Sales

Emilio Garcia

**** *** * * #*** - Houston, TX ***95

**************@*****.*** 832-***-****

WORK EXPERIENCE

Project Coordinator

Contractor for Spectra Energy - Houston, TX - July 2011 to Present

Management including other project implementations in Spectra Energy’s Gas Transmission Information Technology

department. Specifically since July 2011, I have provided technical and management services for the Supervisory

Controls and Data Acquisition (SCADA) department for both United States and Canada, for design, build and

commissioning of SCADA systems. Additionally became responsible for (reports indirect 90), (budgets O&M/Capital

U.S/Canada)for Measurement, RTUs, PLCs, Storage SCADA/HMI/DCS technologies across the United States

consisting of 2,400 field devices, 114 compressor sites w/160 HMIs, 3 DCS Storage Centers and 1 Pipeline Gas Control

Center. In this expanded responsibility, I play a key role in establishing commissioning strategies and function as an

advisor for Spectra Energy Gas Transmission SCADA/DCS systems.

Pharmacy database administrator

Wal-Mart Inc - 2009 to 2011

Maintaining patient database, insurance claims processing, prescriptions authentication, and customer/doctor

Follow up management.

• Special security clearance to customer medical records HIPAA

• Special clearance to access pharmacy controlled medications

Assistant manager responsible for hiring

AutoZone Inc - 2005 to 2009

Training, managing staff, inventory management, payroll, loss prevention, budgets, productivity and Commercial

accounts.

• Awarded the Extra Miler award for outstanding customer service.

• Awarded for 100% timeliness with no absenteeism

• Awarded for meeting and exceeding set sales expectations.

• Awarded for preventing company internal theft.

• During hurricane, was accountable for sales and cash transactions during time of crisis in excess of $50,000+.

EDUCATION

B.Sc in Business Management

Penn Foster College - Scottsdale, AR

2013 - 2016

CERTIFICATIONS

A+, Network+ and Security+

SKILLS

Managing various groups, strong team building and leadership skills, specialized in training and developing

New team members on operating systems and supporting complex electronic devices and familiar with

Foreign cultures through life experience and work. Responsible for managing schedule, Documents, and contributions

of internal and external resources to ensure projects were delivered on schedule. Remote telemetry Unit experience

with knowledge in Natural Gas\Oil industry, SCADA\DCS systems and industrial automation.

SOFTWARE

Cygnet, Citrix, VMware, Control Wave Micro, Thermo scientific Auto Exec, OpenBSI techview, MS Office, Visio, Usoris

remote Utilities, Ultra VNC, Linux/Unix, Nmap, Wireshark, Air crack, John the ripper, kismet, Ettercap, telnet, ping,

traceroute, whois, netstat, Putty, Power shell, Win Automation software, notepad++ etc.

ADDITIONAL INFORMATION

Hobbies: Web development, cyber security, Ethical Hacking, Kali-Linux, Linux, open source software, Raspberry Pi

Foundation, Codecademy.com, Programmr.com and Hackthissite.org.

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