Customer Service Representative

ROSLYN MATTHEWS

CELL: 443-***-**** EMAIL: ********@*****.***

EXPERIENCE

St Agnes Hospital May 2012 to Present

Registration Liaison

• Train employees to register patients with great customer service in the Cancer Center

• Coordinates the days schedule via telephone and using Meditech/Mosaiq

• Maintaining patient privacy while registering/scanning medical records into database

• Collect and maintain database for patient co-pays

• Interaction with doctors and nursing staff

Behavioral Health Care Jan 2011 to Feb 2012

Staffing Coordinator (assignment through Office Team)

• Great customer service during client walk-ins

• Recruiting, interviewing, maintaining client visit schedule, data entry (using Clearview software)

• Verbal verification of applicant paperwork via telephone, filing client updates

• Payroll distribution, timesheet reconciliation, scheduling appointments, answering phones

Baltimore City Chamber of Commerce Jan 2010 to Dec 2010

Customer Service Representative(contractual through the state(MD)

Assisted the office of President in the day to day tasks of supporting the Baltimore City Chamber of Commerce

• Trade-show set-up

• Customer service via multi-line telephone, office correspondence(typing/filing)

• Face to face contact with prominent city officials

• Scheduling appointments/calendar using Microsoft Outlook

• Updating Chamber membership database

Family Dental Apr 2008 to Aug 2009

Dental Office Assistant(assignment through Office Team)

Office Assist to Owner/Operator of Dental practice

• Daily use of Dentrix dental software

• Verbal and on-line insurance verifications

• Processing insurance denial claims

• Greeting clients and assisting with the patients that required special needs

• Scheduling appointments, ordering office supplies

• Fee collections(including credit card transactions) answering telephones

• Updating patient files, patient room set-up

Nancy Adams Personnel Apr 2006 to Apr 2008

Office Assistant

Various short-term and long-term office assistant/administrative positions over the years. Using my customer service

and computer skills (Microsoft Office Suite) for organizations throughout the Columbia/Baltimore Metropolitan area.

Project Success, Inc. Feb 2002 to Apr 2006

Staff Assistant

Assisted in the daily operations of a group home for residents (boys ages 14-18).

• Responsible for office correspondence, timesheet reconciliation and answering office phones

• Meal preparation and group home clean-up.

• Taking residents to various appointments and school activities

Page 2 Roslyn Matthews

EXPERIENCE (con’t)

Community Bank of Northern VA Mar 2000 to Feb 2002

Title Processor/Evening Office Assistant

Providing customer service while in the process of

• Ordering mortgage title via the internet using GAC software, (up to and including state tax verification)

• Liaison between the title company and various financial institutions

• Gathering information for the process of mortgage loans

Allstate Insurance Company Aug 1995 to Mar 2000

Gov’t/Community Assistant

Assisted insurance lobbyist in the collection of house/senate bills that pertain to insurance.

• Independently improved the flow of paperwork by creating a database filing system.

• Typing correspondence, answering phones

• Processing auto insurance claims

GTE Government Systems June 1990 to Apr 1995

Human Resources Coordinator

Assisted the Director of Human Resources in the recruitment/interview process

• Employee communication including employee orientation

• Liaison between corporate and OSHA

• Individual who is very supportive of key personnel who properly and professionally maintains prioritized

control of all significant administrative and office information using the HRIS system and required relatively

little or no supervision while properly maintaining knowledge of essential functions and /or subject matter

while management is absent from the office

• Acted as Corporate Safety Manager

EDUCATION

The Washington Business School, Washington, DC

Business Administration, A.A. Degree, GPA 4.0

Howard Community College, Columbia, MD

Accounting/Accounts Management, A.A. Degree, GPA 4.0

SKILLS AND INTEREST

• Administrative professional with years of experience in office administration

• Human resources

• Auto insurance

• Sales

• Implementation of an office set-up

• Obtained a Top Secret Clearance w/ NSA Polygraph

• Microsoft Office Suite

• Data entry/Word Processing

• Customer Service/People Skills

• Mortgage title processing software

• Problem solving

• Medical terminology

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