Customer Service Manager
Resume:
CHANEL JACKSON
Snellville, Georgia
************@*****.***
SUMMARY:
Professional* Punctual* Candidate for Bachelors Degree 2014* Team Oriented* Diverse Professional
Experience Includes Inside Sales, Customer Service, Retail, Receptionist, Medical Billing Specialist
*Warehouse/Shipping and Daycare Experience. Great Communication Skills* Creative Problem Solver*
Customer Service Oriented* Windows 7* Multiline Phones* 50+WPM* Medical Software/Centricty*
EDUCATION:
Kennesaw State University
Bachelors Degree Candidate Class of 2017
Fortis Institute
Certificate of Completion in Billing and Coding
Graduate of Class of 2011
National Certified Insurance & Coding Specialist
ID: 825958
PROFESSIONAL EXPERIENCE:
VICTORIA SECRET SNELLVILLE, GA
SHIPPING AND PROCESSING CLERK APRIL 2011-PRESENT
Professional shipping & receiving duties include maintaining records of all outgoing and incoming
shipments from and to the warehouse. Preparing shipping documents along with the correct mailing
labels in addition to consolidating shipping orders as well as reconciling actual shipment arrivals which
also encompassed ensuring that the goods delivered to the warehouse is in accordance with approved
orders. Duties also include maintaining the automated inventory management system to ensure that
actual physical inventory matches the database logical inventory.
PERIMETER STAFFING SUWANEE, GA
HOUSEKEEPING JUNE 2014- AUGUST 2014
Professional housekeeping includes preparing the cart, stripping the room, taking the garbage, making the
beds, cleaning the bathroom, dusting the room & finishing touches. Completing each room efficiently in a
timely manner is mandatory.
PULMONARY & CRITICAL CARE ASSOC. Baltimore, MD
BILLING SPECIALIST AUGUST 2012- AUGUST 2013
BALTIMORE, MD
Professional billing specialist duties included, conducting claims statues, as well as verifying insurance
eligibility through EVS and provider software. Responsibilities also included registering for office,
hospital, and pulmonary tests. Duties also encompassed completing, approving, and batching US-
92/CMS1500 forms. Proficiently utilized Integrity software.
ADECCO STAFFING BALTIMORE, MD
TEMP STAFFING AGENT/RECEPTIONIST FEBRUARY 2011-APRIL 2011
Professionally, built, managed, qualified, and maintained a database of clients and prospects that is
aligned to the business opportunity in the market. Effectively sold Adecco staffing services through
effective phone calls and in-person visits, which foster a consultative relationship and increased business
with the client. Recruited, interviewed, retained, coached and developed talent, understanding their needs
and helping them meet their professional goals. Marketed the talent's skills, knowledge and abilities to
the right companies so that we make the best match for the Client and the Talent. Consistently exceeded
Client and Talent expectations of service by following Adecco’s Operational Standards and offering
innovative and creative employment solutions. Receptionist duties included answering multiline phones,
handling voicemails in addition to various clerical duties.
RUSSELL BMW BALTIMORE, MD
CUSTOMER RELATIONS/LOANER CAR CLERK SEPTEMBER 2007-MARCH
2011
Professionally served as a liaison between the service department and clients. Informed clients of loaner
car rental policies and guidelines. Completed paperwork for all loaner cars and maintained a written log
of all dispatch activities. Assisted in dispatching work to our on-staff part time drivers. Assisted in other
administrative duties as needed such as: cashier, filing, and greeting customers.
ADDITIONAL EMPLOYMENT
SOCIAL SECURITY ADMINISTRATION
ADMIN. ASSISTANT- SUMMER STUDENT PROGRAM
BALTIMORE, MD
Professional summer internship duties included sorting, filing and responding to Medicare requests.
Duties were not limited preparing, sorting, and filing letters from congressional leaders, retirees, as well
as prisoner mail correspondence.
DEER PARK BEFORE AND AFTER CARE
AFTERCARE PROGRAM ASSISTANT
BALTIMORE, MD
Professionally assisted children with homework assignments as well prepared meals while providing
schools assistant director with clerical related duties. Responsibilities also encompassed leading
children’s activities and assisting parents with drop off and dispatch.
PROFESSIONAL REFERENCE:
Shannon Devore 724-***-**** Adecco Staffing Manager
Kathryn Albert 410-***-**** New Town High School Director of Dance
Aisha Carr 443-***-**** Leaders of Tomorrow Youth Center Manager
Brian Liebknecht 410-***-**** PCCAB Director
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