JOSHUA WU
**** ****** ***, ********** ** *****
EMAIL: *********@*****.*** PHONE: 469-***-****
SUMMARY OF QUALIFICATIONS
● NEARLY FIVE YEARS OF WORK EXPERIENCE IN MORTGAGE INDUSTRY FIELD
● HIGHLY SKILLED IN ACQUIRING AND DELIVERING LOAN MODIFICATION ORDERS BY MEETING AND CONVINCING POTENTIAL
CLIENTS
● PROFICIENT IN ANALYZING CLIENTS’ NEEDS AND PROPOSING SUITABLE MORTGAGE SOLUTIONS
● HANDS-ON EXPERIENCE IN RECOMMENDING, DEVELOPING AND IMPLEMENTING CHANGES TO EXISTING AND PROPOSED
MORTGAGE PROGRAMS
● CUSTOMER FOCUSED PROBLEM SOLVER, WHO EFFECTIVELY HANDLES DIFFICULT SITUATIONS
EXPERIENCE
AFFORDABLE LIFE PLANS
SALES CONSULTANT
(JULY 2014-PRESENT) 3 MONTHS
● EXECUTED CALLS TO CLIENTS THAT ARE INTERESTED IN STUDENT LOAN CONSOLIDATIONS AND PROCESSED CONSULTATIONS.
● CONSULTING WITH CLIENTS TO FIGURE OUT FINANCIAL NEEDS AND TO PLACE THEM IN GOVERNMENT ISSUED PROGRAMS
INVOLVING STUDENT LOAN FORGIVENESS.
● IMPLEMENTING STRATEGIES AND IDEAS TO CLIENTS FOR FINANCIAL ADVISING.
NATIONSTAR MORTGAGE LLC
BANKRUPTCY LOSS MITIGATION SPECIALIST
(JUNE 2012 - APRIL 2014) 1 YEAR 7 MONTHS
● EXECUTED 50-100 INBOUND/OUTBOUND CALLS DAILY TO BORROWERS UNDER THE BANKRUPTCY CHAPTERS TO
FACILITATE REMEDIES ALLOWING BORROWERS TO BECOME CURRENT AND STAY IN THEIR HOMES.
● COMPLETE 20-30 MODIFICATION DEALS TO CURE $5 MILLION OF DELINQUENCY WITHIN A GIVEN MONTH.
● HAVING AN UNDERSTANDING OF THE BANKRUPTCY PROCESS AND WHAT STEPS THE BORROWER IS REQUIRED TO ADHERE TO
WHILE THEY ARE UNDER BANKRUPTCY PROTECTION.
● PERFORMED PROCESSING AND UNDERWRITING DUTIES PERTAINING TO MODIFICATIONS PASSING REGULATORY GUIDELINES
PERTAINING TO THE HOME AFFORDABLE MODIFICATION PROGRAM
● COORDINATED WITH THE FORECLOSURE DEPARTMENT WITH CERTAIN ACCOUNTS TO CONFIRM OR DENY THE SALE DATES ON
HOMES.
NATIONSTAR MORTGAGE LLC
FNMA FORECLOSURE PREVENTION SPECIALIST
(OCTOBER 2009 - JUNE 2012)
● AN ACCOUNT MANAGER FOR A PORTFOLIO OF FANNIE MAE ACCOUNTS.
● PROJECT MODIFICATIONS FOR BORROWERS WHO ARE IN A FINANCIAL HARDSHIP.
● FACILITATE REMEDIES FOR PROPERTIES IN FORECLOSURE INCLUDING BUT NOT LIMITED TO SHORT SALES, DEED IN LIEU OF
FORECLOSURE, MODIFICATIONS.
● PROFICIENT IN HOME SAVERS ADVANCE, THE HOME AFFORDABLE MODIFICATION PROGRAM, AND FANNIE MAE
CAPITALIZATION MODIFICATIONS.
● IMPLEMENTED WORKOUT OPTIONS BASED ON FINANCIAL PACKAGES, CREDIT REPORTS, APPRAISALS, HARDSHIP INFORMATION
AND INVESTOR/CLIENT GUIDELINES.
EDUCATION
UNIVERSITY OF TEXAS AT ARLINGTON
BA IN MARKETING, SUMMER 2009
SELECTED ACCOMPLISHEMENTS
EMPLOYEE OF THE MONTH: (AUGUST) (SEPTEMBER) 2010, (JUNE) (AUGUST) 2013
EMPLOYEE OF THE QUARTER: (JULY-SEPTEMBER) 2010 ; MONTH: (AUGUST) (SEPTEMBER) 2010
MEMBER OF THE IIBA DALLAS CHAPTER (INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS) 2013
SKILLS
● MS WORD, MS EXCEL, MS ACCESS, POWER POINT, SPREADSHEETS, LOTUS NOTES
● MORTGAGE SOFTWARE: LSAMS, FORTRACS, REMEDY, LPS
● CUSTOMER SERVICE, BANKRUPTCY, FORECLOSURE, MORTGAGE INDUSTRY, MARKETING, SALES