Administrative Assistant Customer Service
Resume:
Shena Paul
Administrative Assistant - Whitehead Reflective Image Counseling
Baltimore, MD
***********@*****.*** - 443-***-****
WORK EXPERIENCE
Administrative Assistant
Whitehead Reflective Image Counseling - Baltimore, MD - February 2012 to Present
Baltimore, MD 21229
Administrative Assistant
• Perform new client registration utilizing inner office computer system
• Communicate with doctors, counselors, and office personnel to gather information on patients regarding
diagnosis and treatment plan
• Direct filing and cross indexing of selected documents in alphabetical and chronological order in manual or
computerized database systems
• Responsible for maintaining patient confidentiality in accordance to HIPAA regulations
Customer Service Representative
Mabey Bridge & Shore Inc - Elkridge, MD - February 2005 to January 2011
Handled customer services about aspects of underground equipment rental and met with customers in person
to establish sales of equipment
• Researched complaints concerning services rendered and devised new procedures to solve complaints
• Trained and supported team members by providing instructions to drivers, processing invoices, scheduling
trucks and operating computer
Office Assistant
Law Office of Scurti and Gulling - Baltimore, MD - September 2000 to February 2003
Acted as a witness to document signings such as wills
• Managed and tracked accounts payables and receivables, quickly and accurately.
• Maintained confidential files within the office and delivered case documents to various courts prior to the
proceedings.
EDUCATION
Bachelor of Science in Business Management
Coppin State University
August 2012 to Present
Certificate of Completion in Computer Business Management
TESST College of Technology
January 2004 to October 2004
ADDITIONAL INFORMATION
SKILLS
Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) and advanced internet searches; strong
ethical value and communication skills
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