Customer Service Agent

Rafael King

Leasing Agent - Alma Realty

New York, NY

******.******@*****.*** - 347-***-****

• Display integrity and strong work ethics in providing exceptional customer service

• Proficient, detail-based professional

• Strong mathematical skill

• Highly proactive and self-motivated

WORK EXPERIENCE

Leasing Agent

Alma Realty - July 2011 to Present

Handling tenant inquiries, emails, telephone calls, and correspondence to achieve customer satisfaction

• Responsible for all cash & check payments for designated units (more than 3,000 residential units)

• Produce property listings including locations, descriptions, and available financing options

• Lease signing with clients and collection of rental deposits, first-month rent

• Responsible in the completing projects, efficient in multi-tasking and submitting projects within deadline

periods

• Responsible for obtaining credit reports on all applicants, as well as preparing lease agreement documents

and background checks

• Assist in advertising vacancies for various properties throughout the New York City area

Computer Skills

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Windows XP, and Skyline.

EDUCATION

Bachelor of Arts in Journalism

University at Albany

May 2011

university newspaper as well as contributions

Contact this candidate