Technical Support Software

Robert P. Dizon

**** ***** ***** *****

Lorton, VA 22079

Phone: 703-***-**** Cell: 571-***-****

******@*******.***

Education

**** - ****

San Beda College

Manila, Philippines

Bachelor of Science, Major in Marketing

1989 - 1990

Computer Learning Center

Springfield, Virginia

Certificate in Computer Programming

WORK EXPERIENCE

JULY 2006 TO PRESENT

Steptoe and Johnson, Washington, DC

Sr. User Support Specialist

Provides 1st and 2nd level software and hardware support to the Firm's in

house and remote community. Duties include entering calls into Footprints

Help Desk Tracking System, support desktops, laptops, scanners, printers,

CD burners, Mobile devices, Ipads and other devices. Excellent working

knowledge of Microsoft Office Suite 2003 and 2010, DeskSite 8.5, RightFax

9.4, AccuRoute Deskstop 2.2, DTE Axiom, Windows XP and Windows 7, Deltaview

5.23, ABBYY FineReader 8.0, Conversion Plus 6.05, Internet Explorer 10,

Metadata Assistant 4.0, Word Perfect 10, Adobe Acrobat 9, Symantec Endpoint

Protection 11.0, Verdatum Audio Console 3.1, Verdatum Audio Importer, Big

Hand, Accellion, Doc Locator 2.8, Citrix, VPN, WIFI, EAS, Best Authority,

Concur, Soundpath, Elite, Relativity, Concordance, Documatrix, Legal Key,

Westlaw. Other duties include troubleshooting login issues, add/remove

users from distribution lists, install printers, delete print queues,

recreate user profiles, issue soft tokens and SecurID cards, reset PIN,

synchronize tokens using RSA Security Console, Reset passwords using Active

Directory, Cisco Call Manager Administration, Lync, Mimecast, MailGate and

Boxtone. Utilized Ultra VNC viewer, SCCM viewer and Go to Assist to remote

control into user's computer.

April 2002 to June 2006

International Monetary Fund, Washington, DC

Sr. Technical Support Analyst

Responsibilities include phone support for remote users and within the

fund. Utilized SMS, Netmeeting, Data Stream and Remotely Anywhere to

connect to user's workstations . Provided technical expertise and

consultation in the area of hardware and software such as Windows XP,

Microsoft Office XP, Blackberry, VPN, Citrix, PDAs and printers. Other

duties include the setup of laptops, support and training for mission

travelers. Issued Secure ID cards as needed and entered cases using

Remedy. Reviewed cases prior to escalation.

Nov 2000 to April 2002

Consultant, Washington, DC

Independent Consultant

Performed systems analysis, hardware and software support to various DC

Public Charter Schools. Responsibilities include the installation,

configuration, repair and administration of Windows NT 4.0 servers,

workstations and macs. Recommended and purchased hardware, software and

supplies. Provides on the job training to qualified users and students.

Sept 1999 - Nov 2000

Omni Systems, Inc., Springfield, VA

Computer Support Specialist

Provided hardware and software support to various DC Public Charter

Schools. Responsibilities include the installation, configuration and

administration of Windows NT 4.0 servers, workstations and macs.

recommended and purchased hardware, software and supplies. Other

responsibilities includes the creation, designing and maintenance of web

sites using HTML, Java Script, FrontPage 2000, Dream weaver 3 and Fireworks

3.

Nov 1998 - Oct 1999

Finnegan, Henderson Law Firm, Washington, DC

Systems Support Specialist

Provided first and second level hardware/software support.

Responsibilities include the installation and configuration of Win95,

GroupWise, WordPerfect 8, Microsoft Office 97, PC Anywhere, Paradox and

various legal research and library software such as Summation, Lexus Nexus,

Westlaw and Live Notes in a Novell environment. Prepared laptop computers

for traveling staff including GroupWise replication. Created ghost images

for laptops and desktops. Setup video conferencing calls to other offices.

Jan 1998 - Oct 1998

PC Help Services, Roslyn, VA

Contractor for PricewaterhouseCoopers

Provided second level hardware/software support. Installed and configured

Win95, Lotus Notes, Microsoft Office 97, and Internet access by proxy in a

Novell environment. Prepared laptop computers for traveling staff including

lotus notes replication.

Jan 1997 - July 1997

PSINet, Herndon, VA

PC/MAC Administrator

Provided daily technical support for Internal Help Desk. Supported Win3.1,

Win95, WinNT and Macintosh operating systems and Lotus Notes, Microsoft

Office 97, Eudora pro and Netscape 3.0 software. Deployed new software,

operating systems and hardware. Provided project support for other

departments and testing of new products. Participated in migration from a

Macintosh to a WinNT environment.

Aug 1996 - Jan 1997

Radisson Hotel, Washington, DC

Information Systems Manager

Responsible for the maintenance and administration of the Hitachi HCX5000

telephone system, Centigram voice mail system, Micros 2700 point of sale

system, and Hotel Information System in a System 36 environment. Provided

technical support of PC-based software such as lotus smartsuite. Purchased,

upgraded, and maintained hardware and software.

Feb 1994 - Aug 1996

Washington Court Hotel, Wash. DC

Systems Administrator/Accounting

Responsible for the installation, maintenance and administration of the

AT&T Definity G3i V3 telephone system and Homisco voice mail system.

Generated reports from the call accounting system. Provided technical

support of PC-based software such as Worperfect 6.0 and Lotus 123. Also

included is the purchasing, upgrade, and maintenance of hardware and

software. Obtained working knowledge of Hotel Information Systems in an

AS400 Environment. Processed payroll using automatic data processing and

accounts payable.

Computer Skills

HARDWARE

. MACINTOSH, INTEL BASED WORKSTATIONS, LAPTOPS & SERVERS

. AS400 & SYSTEM 36

. AT&T DEFINITY G3I V3 & HITACHI HCX5000

. TANDBERG 3000 VIDEO CONFERENCING

. BLACKBERRY, IPHONE AND ANDROID DEVICES

SOFTWARE

. DOS, WINDOWS 3.1, WINDOWS 95, 98, NT 4.0, 2000, XP AND WINDOWS 7

. WESTLAW, RELATIVITY, CONCORDANCE, CONCUR, ELITE AND DTE

. MICROSOFT OFFICE 97, 2000, 2002, 2003 AND 2010

. SOUNDPATH CONFERENCING SERVICES, LYNC 2010

. EUDORA PRO, LOTUS NOTES 4.X, OUTLOOK 2000, 2003, XP AND 2010

. LOTUS SMARTSUITE 97

. WORPERFECT 10

. FIREFOX, CHROME, INTERNET EXPLORER 8 AND 10

. HOMISCO, CENTIGRAM VOICE MAIL AND CISCO UNITY CONNECTION ADMINISTRATION

. MIMECAST, MAILGATE AND BOXTONE

. FRONTPAGE 2000, 2002 AND 2003

. VERDATUM AND BIG HAND

. REMEDY, TRACK-IT, FOOTPRINTS

. VPN, WINDOWS TERMINAL SERVER AND CITRIX WEB

. GHOST UTILITY

Contact this candidate