Customer Service Representative

DOREEN FOSTER

**** ***** **** ****

N. Las Vegas, NV, 89032

H: (702) 648-041

Email: **********@***.***

Experienced customer service representative with over 20 years of work history seeking a part-

time customer service job.

WORK HISTORY:

Phone Agent

Order Inn, Las Vegas, NV 11/2006 – 1/2014

• Took all incoming calls from guests staying at hotels all over the country needing room

service through one of our providers

• Proactively managed orders with the appropriate vendor and escalated service issues as

necessary with Customer Service Department.

• Outstanding customer service ethic. Able to build and maintain strong relationships with

external and internal customers at varying levels within an organization.

• Trained and on-boarded new representatives on proprietary software.

Call Center, Phone Agent

Bally’s Hotel & Casino, Las Vegas, NV 1/96 – 6/2010

• Managed incoming call from guests looking to stay at any of the properties.

• Up-sold guest reservations from single rooms to suites.

• Managed guest dinner & show reservations.

• Dealt with guest complaints and found solutions to remediate.

• Served as subject matter expert in internal processes. Called upon to mentor, train and on

board all new hires.

• Received numerous accolades for punctuality, attendance and being a team player.

• Granted several financial awards for up-selling properties.

Medical Receptionist

Health Plan of New York (HIP), Yonkers, NY 1/94 –

12/95

• Scheduled appointments for patients and managed diary for 8 doctors.

• Explained the practice procedures to new patients.

• Updated the specialist’s computer system with appointments and personal details.

• Followed up with patients regarding after care and subsequent visits.

EDUCATION:

Bronx Community College, Bronx, NY

Associates Degree in Applied Sciences – Awarded June 1989

KEY SKILLS

• Communication - Deals with internal and external customers at all levels via telephone

and email, to ensure successful communication via actively listening and probing

questions.

• Problem solving - Resolves in-depth queries in a methodical manner independently and

with internal and external partners to find appropriate resolutions, efficiencies and high

level of quality.

• Team Player - Enjoys sharing knowledge and encouraging development of others to

achieve specific team goals.

• Planning and organizing - Refined planning and organizational skills that balance work,

team support and ad-hoc responsibilities in a timely and professional manner.

Contact this candidate