Customer Service Sales Associate

Joi Walker

Customer Service/Tier * Sales Associate

Burlington, NC

************.**@*****.*** - 336-***-****

WORK EXPERIENCE

Customer Service/Tier 2 Sales Associate

Citi Card - March 2009 to March 2011

Confer with customers by telephone to provide information about products and services, to take or enter orders,

cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

Office Assistant

F&J Services Unlimited - January 2006 to March 2009

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Review files, records, and other documents to obtain information to respond to requests.

• Inventory and order materials, supplies, and services.

EDUCATION

Associate in Applied Science in Science/Business Administration

Alamance Community College - Graham, NC

January 2006 to December 2008

ADDITIONAL INFORMATION

Skills

• Proficient in Microsoft Office

• Team player with excellent leadership skills, with the ability to take necessary actions when required

• Reliable, flexible and hard working

• Highly motivated self-starter who takes initiative with minimal supervision

Contact this candidate