Customer Service Data Entry
Resume:
Amber K. Branch
Trenton, NJ 08618
*********@*****.***
Objective:
A self motivated, professional, punctual and courteous individual seeking
the opportunity to use my knowledge and experience to make a positive
contribution to your organization
Summary of Qualifications
Ability to work or interpret data independently.
Familiar with clerical office work.
Excellent skills in customer service and teamwork.
Exceptional communicator who effectively conveys information verbally
and in writing
Work Experience
Trenton Psych Hospital Feb.2012- Feb.2013
Receptionist in Human Resource
. Answered, screened and directed inbound phone calls.
. Received and assisted clients and escorted them to correct
destinations; offices, rooms or meeting rooms.
. Performed general secretarial duties, including - meeting scheduling,
appointment set up, faxing and mailing.
. Took verbal and written messages and transmitted them to exact
person/destination.
. Received and sorted email and electronic deliveries.
. Maintained meeting diary - manually or electronically, as required.
. Accepted letters and packages delivered to the front desk and
distributed to appropriate staff.
. Handled general requests for information and data.
. Interacted well with the public.
. Handled delicate situations, such as - customer requests, special
needs and complaints.
MJM Designer Shoes- Lawrenceville, NJ Nov.
2011- Feb.2012
Cashier/ Stock
. Assist customers with questions and complaints
. Check the customers out with their purchases in a timely manner.
Supreme Court - Trenton,
NJ March 2011-
July 2011
Data Entry Clerk
. Verifying, correcting, deleting unnecessary data, or combining data
from several sources before entering them into a file.
. Sent letters to attorneys and lawyers that was needed.
. Locate and correct data entry errors, or report them to supervisors.
. Compare data with source documents, or re-enter data in verification
format to detect errors.
Educational Testing Services - Ewing NJ
Aug. 2010- Jan. 2011
Data Entry Clerk
. Entered numeric data into excel based program.
. Compared data entered with source documents and re-entered data into
verification format to detect errors.
. Verified accuracy of data, complied spreadsheets by combining data
from various systems.
. Scanned and packaged test folders in order to ensure names and codes
matched
. Responsible for checking numerous amounts of state tests K - 6 and
plugged them into the database so the scores were made available
promptly
Yellow Book of Mercer County -Trenton, NJ
Sept. 2009- Oct. 2009
Customer Service
. Ensured that each customer received outstanding service by providing a
friendly environment, which included greeting and acknowledging every
customer
. Answered questions regarding status of various accounts and attend to
problems or complaints from customers in person, or on the phone or by
written correspondence.
. Filed forms and records
. Confers with customer by phone or in person to receive orders
. Demonstrated cooperative and friendly attitude all the times while
maintaining highest level of customer care.
Education:
North Caroline High School (Diploma)
References Furnished Upon Request
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