Customer Service Representative

Location:

Posted:

September 23, 2014

Evelin Aguirre

*************@*****.***

Objective

Seeking an entry level position at a retail or reputable office setting where my interpersonal,

customer retail experience and bilingual skills may be of maximum benefit to any entity that

engages my services.

Work Experience

Fred Loya Insurance April 2014 – June 2014

• Interviewed prospective clients to learn about their financial needs and to discuss any

existing coverage.

• Processed applications, payments, corrections, endorsements and cancellations.

• Developed, implemented and monitored new underwriting guidelines for the agency.

• Researched coverage and premium options and supplied clients with the best coverage

available.

Ross Dress For Less February 2014 – April 2014

• Answered customers’ questions and addressed problems and complaints in person and via

phone.

• Processed an average of 200 transactions each day in an accurate and timely manner.

• Maintained visually appealing and effective displays for the entire store.

• Collaborated with customer service team members to give exceptional service throughout

the entire shopping and purchasing experience.

• Completed floor replenishment to guarantee size availability and promote customer

satisfaction.

The Home Depot April 2013 – February 2014

• Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.

• Excelled in exceeding daily credit card application goals.

• Worked as a team member performing cashier duties, product assistance and cleaning.

• Worked under strict deadlines and responded to service requests and emergency call-outs.

Educational Background

Fortis College September 2012 –

June 2013

Medical Assistant

Hastings High School August 2008 – June 2012

Diploma

Computer Skills

Proficient in following computer programs: Word, Powerpoint, Excel, Medisoft