Customer Service Representative
Resume:
Nicole Maldonado
Las Vegas, Nevada, 89110
**.****.****@*****.***
WORK EXPERIENCE
LAS VEGAS RIO, Las Vegas NV
Dealer May 2014 - July 2014
• Check to ensure that all players have placed bets before play begins.
• Start and control games and gaming equipment, and announce winning numbers or colors.
• Inspect cards and equipment to be used in games to ensure that they are in good condition.
• Apply rule variations to card games such as poker, in which players bet on the value of their
hands.
• Open and close cash floats and game tables.
• Answer questions about game rules and casino policies.
• Refer patrons to gaming cashiers to collect winnings.
• Receive, verify, and record patrons' cash wagers.
• Seat patrons at gaming tables.
TELUS INTERNATIONAL Las Vegas NV
Customer service representative June 2012 - April 2013
• Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Obtain and examine all relevant information to assess validity of complaints and to determine
possible causes, such as extreme weather conditions that could increase utility bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and
procedures to prevent future problems.
LAS VEGAS ARIA, Las Vegas NV
Guest room attendant August 2009 - February 2010
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms,
and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal
areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polish furniture and equipment.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Hang draperies and dust window blinds.
• Observe precautions required to protect hotel and guest property and report damage, theft, and
found articles to supervisors.
KRYSPY KREME AND CARIBOU COFFEE, Henderson NV
Cashier May 2009 - June 2009
• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants
or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment
or make change.
• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using
standard formulas or following directions.
• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and
facilities sanitary.
• Balance receipts and payments in cash registers.
• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
• Replenish foods at serving stations.
• Brew coffee and tea, and fill containers with requested beverages.
EDUCATION
Sierra NV High School, Reno, NV
High School Diploma, Apr 2008
• Attended Sierra NV Job Corps. There I received a vocational training certificate in hospitality and
hotel lodging, as well as a GED.
• I also volunteered at the local collage.
Crescent school of gaming and bartending, Las Vegas NV
Oct 2013 - Present
• Obtained gaming certificates.
• Poker, Carnival games, blackjack, roulette, craps,
ADDITIONAL SKILLS
• CPR certified
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