Customer Service Manager

CHRISTOPHER T. MORGAN

*********@*****.*** • 336-***-**** or 336-***-****

*** ****** **

Reidsville, NC 27230

Summary Of Experience

Energetic and dedicated Collector with interpersonal skills. Proven ability to work effectively with people

of various ages, cultural background and social economic statuses. a long-term interest in Collections or

Customer Service. Well developed in dealing with people on every level, great customer interaction, an

excellent team player, and highly motivated to reach goals and achieve expectations.

Summary of Qualifications

• Obtain the knowledge of the (FDCPA) Fair Debt Practices Act

• Very efficient in Skip Tracing for location information.

• Accurate in account follow ups within the guidelines on state laws.

• Good organizational skills.

• Excellent computer skills, Microsoft office, Internet search, Power Point, and Excel

Education and Training

Christian Brothers College High School: St. Louis, Mo

Studied General Curriculum, Graduated in 1987

Missouri National Restaurant Association: St. Louis Mo

Studied Culinary Arts, Certifications, Graduated in 1989

St. Louis Community College - Forest Park: St. Louis Mo

Studied Mass Media / Communication Specialist.

Sanford-Brown Business College, St. Louis, Mo

Associates Degree / Network Administration,

Graduated 2001

Professional Experience

Golden Corral Reidsville NC December 12, 2013 - Present

Manager in training/ Hot Cook

Duties:

Food Preparation

Sanitation

Inventory

Training

Guest services

The Outsource Group Inc. St. Louis, MO March 2009 - March 2011

Medical Billing Specialist

Duties:

• Manage patient’s accounts to ensure that billing and patient information is accurate.

• Educate patients on Medical Insurance/ Benefits and coverage.

• Follow (HIPPA) guidelines for patients privacy and protection.

• Allow patients to set up monthly payment plans.

• Follow up with patient to ensure that their account stay current.

Smith, Klein & Associates, St. Louis, MO February 2008 - March 2009

Collections Agent

Duties:

• Asset Investigation

• Skip Tracing

• Credit Reporting

• Network of Attorney Legal Services

• Demand Letters

• Dispute Resolutions

Client Services inc. Cave Springs, MO October 2006 - February 2008

Collections Agent

Duties:

• Collecting on past due accounts

• Inbound and Outbound calls to customers

• Reaching daily goals to maintain productivity

• prepare past due accounts litigation

Ameristar Casino, St. Charles, MO January 2006 - October 2007

Steward Supervisor

Duties

• Supervised 25 employees in the Sanitation Department

to ensure Quality and Safety of Faculties.

• Handling Scheduled Interviews

• Employee Development programs

• Training and shift Schedules

Law Firm of Gerald Moore & Associates, Earth City, MO November 2004 - January 2006

Collections Agent

Duties:

• Execute third party and first party debt collections procedure

• Properly prepare documents for review to execute action plan

• Educating consumers of their account to ensure that accounts stay current

• Perform skip tracing procedures via internet.

National Rent - To - Own, St. Louis, MO July 2003 - November 2004

Account Manager

Duties:

• Maintaining customer's accounts and rental agreements

• Delivered product including In - Home assembly of a merchandise

• Sales and Services which are offered in store and upon home delivery

Creative Concepts for Living, St. Louis MO September 2001 - July 2003

Lead Support Staff

Duties:

• Assist individuals with developmental disabilities

• Assist with medication administrations

• Planned recreational outings.

• Help with budget of patient's monthly income

• Explore employment opportunities

Ambassador Mortgage Creve Coeur MO August 1998 - September 2003

Lead Executive Representative

Duties:

• Bill Consolidation

• Home refinancing

• Research Interest rates

• Inbound and outbound

• Appointment setting

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