Customer Service Engineer

N Joseph

QA / Mobile Tester / Analyst

Frisco, TX 75034

*********@*****.*** - 848-***-****

* + years experience in QA testing of Client/Server, Web & Mobile based applications

Experience in developing, execution and maintenance of Test plans, Test specifications and Test Scenarios.

Hands on experience with Manual testing such as Regression, Black Box, White Box, Parallel, Positive,

Negative, System Integration and UAT.

Experience testing Mobile and web based applications on multiple platforms including android, iPhone iOS,

Safari, explorer, and Firefox.

Cloud based testing using Device Anywhere.

Familiar with Selenium IDE framework/commands.

Good working knowledge in Test Environments and Pre and Post Production Environments.

Extensive experience in developing and executing Test Cases, Test Scripts, Test Reports and

Documentation for Web, client/server & mobile applications.

Writing and enhancing test cases and summarizing results for fixes and regression.

Complete understanding of Software Development Life Cycle (SDLC)

Excellent analytical and dynamic trouble-shooting skills, comfortable working individually and as part of a

team.

WORK EXPERIENCE

Mobile Tester Trainee

ITelearn.COM - July 2014 to Present

ITeLearn is a web application which offers training on various tools for software testing and quality assurance

and is a leader in web based tutorials for various testing tools, defect management tools, manual testing,

automated testing and application lifecycle management tool. ITeLearn identified the need to improve the

usability, functionality and quality of the application for overall business benefits as the present website was

inefficiently functioning.

Responsibilities:

Responsible for end to end device and application validation cycle which includes - Requirement gathering,

test plan creation, environment setup, test plan execution, log and report gathering, analysis, results

documentation, issues reporting and follow up.

Install and operate applications on Mobile Devices. Navigation through menus and configurations screens

and verify features.

Create test plan for various applications used in smartphones / tablets and execute test plan in timely

fashion.

Developed testing strategies to efficiently execute test plans on various mobile devices (Smart phones,

tablets, etc.).

Ability to effectively create test plan, execute and manage device testing.

IT Analyst/QA Engineer

Qatar Airways - October 2007 to June 2008

The QRcrew application was designed to assist airline management more efficiently control and minimize

costs related to crew, aircraft, flight support staff, administration, transport and communications. The efficient

use of the application can help airlines improve efficiency and operational productivity. It consists of a group

of individual core modules that provides a complete Crew Management, Operations Control and Commercial

Planning System Solution.

Reviewed the High Level Design Documents, Requirements Documents and to understand the application

thoroughly

Involved in functional, positive, negative, security, regression, integration and black box testing.

Maintained and executed test cases using Quality Center.

Reported the bugs in Quality Center and notified developers.

Worked closely with developers to track, log and follow through on all software bugs, and provided more

information about bugs, helped them in fixing the bugs.

Actively Participated in Weekly Meetings and brain storming sessions.

Associate Software Engineer

Birlasoft - May 2006 to June 2007

The Apollo Workstation Application is accessed for and used by General Electric - Consumer Finance customer

service executives to provide Credit card services to customers and solve queries raised by them. There are

two main parts, Customer service and Collections.

In customer service, CSR will receive calls and provide information to customers on their queries. Customer

servicepart is used for inbound calls.

Collections part is used for outbound calls, where CSR will call customers and ask them to pay the balances

before due dates and collect required details for payment.

First data resource(FDR) is Mainframes backend used where the details of customers are retrieved by CSR

and can be updated when changes are done. This application serves around 2000 clients.

Part of the team for Apollo Workstation Project for General Electric, which is a highly secure, multi-tiered

Java web application.

Analyzed and identified the Test Cases based on requirement document of the application.

Prepared Test Data for positive and negative test cases.

Responsible for creation of Test Documents and Procedures.

Test Data preparation

Participated in QA team meeting and bug tracking meetings.

Involved in the creation and execution of manual test cases to facilitate both positive and negative testing.

Reported defects using Test Director.

Performed Regression Testing after each new build of the application.

Executed individual SQL queries, procedures and validated them.

Identified causes for defects and tracked those that may exist in the package using

Casual Analysis Tools like Test Director, solving the Incident Reports (IR's).

Checked the Database to determine successful transaction of test data from the application by establishing

Database connectivity through SQL commands.

ADDITIONAL INFORMATION

TECHNICAL SKILLS

• Operating Systems: Windows (95, 98, NT, 2000, XP, 7, VISTA).

• Tools/Methodologies: Lotus Notes, MS Office Suite

• Mobile Platforms: iPhone OS, Android OS

• Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari

• Databases: Oracle 9i/8x/7x, MS SQL Server 2005

• Bug Tracking Tools: Test Director, HP ALM, Quality Center, JIRA, Bugzilla

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