Customer Service Training

Ron McNeil

Customer Service, Inventory, Warehouse Management and Transportation

**** **** ** ******* ** 29546

******@*****.*** - 843-***-**** (Mobile)

Work Experience

Inventory Specialist/Cycle Counter

So-Pak-Co Packaging

-

Mullins, SC

March 2013 to Present

Responsibilities

Conduct, organize, and coordinate cycle counts. Perform physical inventory procedures.

Resolve discrepancies during the physical inventory and daily cycle count processes.

Research, identifies and resolve inventory discrepancies. Conducted root cause analysis.

District Manager

Florence Morning News

-

Florence, SC

September 2012 to March 2013

Responsibilities

Manages district Carriers to ensure that performance criteria are met.

Addresses issues and concerns raised by Carriers and Subscribers.

Investigates Carriers and Subscribers payment and billing issues.

Manages problem resolution and quality including complaint reports for Subscribers.

Run Carriers route when needed.

Recruits and contract new Carriers for routes within the district.

Regularly meets with Carriers in regards to daily performance.

Customer Service.

Transportation Supervisor

LogistiCare

-

St. Louis, MO

October 2011 to May 2012

Route and dispatch trips to third-party transportation providers and handle coordination of pre-scheduled

patient trips to medical facilities

Schedule medical transportation for Medicaid members.

Negotiate travel rates for contract providers.

Supervise transportation team to assure trips are routed properly.

Customer Service.

Assistant Transportation Coordinator

LogistiCare

-

Mullins, SC

July 2009 to September 2011

Route and dispatched trips to third-party transportation providers and handle coordination of pre -

scheduled patient trips to medical facilities.

Performs vehicle inspections to ensure vehicle regulatory standards.

Schedule medical transportation for Medicaid members.

Assist IT with technical support.

Customer Service.

Warehouse/Shipping Manager

Datwyler Rubber and Plastics

-

Marion, SC

August 2003 to June 2008

Manage warehouse for international and national products distributor.

Responsible for daily product inventory.

Manage receiving, picking, packing, and shipping of daily orders.

Maintain product rotation in accordance to First in First out (FIFO).

Schedule daily pick up for LTL Freight.

Control warehouse expenses related to payroll, overtime and supplies.

Supervise subordinate personnel daily assignment and evaluations performance.

Assured all paperwork was accurate and filed by customer.

W ork with international Headquarters in Switzerland.

Conducted material safety and forklift training for employees.

Redefined warehouse positions, established hourly production standards.

Standardized in receiving, stocking, checking and housekeeping procedures.

Managed all shipping paperwork for customer’s accounts.

Warehouse Specialist

Datwyler Rubber and Plastics Marion

-

Marion, SC

March 2003 to August 2003

Assured all material was properly placed in the correct customer release system.

Inventoried inbound of raw material.

Load and unload freight.

Forklift operator.

Infantry /Combat Arms

United States Army

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Fort Stewart, GA

January 1997 to January 2000

Trained new recruits on heavy weapons.

Maintained inventory of assigned material for training operations.

Completed training reports for soldiers.

Trained heavily for combat.

Performed training operation for new recruits within the company.

Education

NA in Engineering

Florence-Darlington Tech -

Florence, SC

2001 to 2002

Skills

Transportation, Customer Service, W arehouse Management (Shipping and Receiving), Inventory

Military Service

Service Country: United States

Branch: Army

Rank: E-4

January 1997 to March 2000

Trained new recruits on heavy weapons.

Maintained inventory of assigned material for training operations.

Completed training reports for soldiers.

Trained heavily for combat.

Performed training operation for new recruits within the company.

Commendations:

THE ARMY ACHIEVEMENT MEDAL CERTIFICATE OF ACHIEVEMENT (COALITION TASK FORCE -

KUWAIT) CERTIFICATION OF APPRECIATION

Additional Information

W erner Enterprise Driver Training (CDL) 2009

Certificate of Completion for Driver Training.

Extra Mile Driver Training School (CDL) 2009

Diploma received to drive tractor trailers.

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