Customer Service Assistant

CECILIA A. BROOKS

**** ******** **** **

Atlanta, GA 30331

Phone: 404-***-****

E-mail: ****************@*****.***

SUMMARY

A 25 year extensive administrative and secretarial background using

proficient computer skills with Microsoft Office Suite, SAP, BRIO, ASIS,

ARROW and E-Trax, Dictation and Shorthand systems used at AMTRAK. Excellent

skills using the principles of payroll ADP and employee benefits, Good oral

and written communication skills, Ability to maintain and collate files and

customer-relations skills. A highly organized and detail-oriented General

Superintends, Station Supervisor, Executive Assistant with years of

experience providing thorough and skillful administrative support to senior

executives while maintaining the highest level of confidentiality and

professionalism in a fast-pace environment. Dedicated and focused

individual with the ability to prioritize and complete tasks and follow

through to achieve project goals. A results driven and motivated

professional with excellent research, communication and writing skills who

was grown positive relationships with clients and colleagues at all

organizational levels.

PROFESSIONAL CAREER

G4S Solutions/Google

Security Officer Administrative for Google

Atlanta, GA

May 2011 - Present

. Monitor building entrance of Cox level floor levels for safety and

security

. Control camera functions, create and relay messages to tenants, and

workers

. Front desk assistant for the Customer Service and Cable Technology Areas

. Sign in and out clients and creating word docs and badges for training

and registration

. Utilized company radios to assign/cancel customer appointments, create

files

. Inventory control for Cox Enterprises mailroom and Corporate Securities.

. Provide superior administrative support, including correspondence, legal

documents (SOR's), communication and policy compliance and problem

resolution.

. CPR's Cert.

. Pro Watch System that Corporate Securities used.

.

Henry County Schools Transportation

McDonough, GA

Special Needs Assistant/Bus Monitor

Sept 2009 - May 2011

. Bus routing monitor checked for speed information and communication to

the school

. Promoted the safety of students by ensuring that their seat belts were

fastened at all times.

. Maintained bus equipment and ensured that it was correctly assembled

for bus routes

. Assisted bus drivers with various activities and promptly informed

them of any medical problems

AAFES, Fort Gilliam (Army Air Force Exchange Services)

Forest Park, GA

Logistics Assistant

March 2006 - Sept 2009

. Deployed in Sharana Afghanistan performing Logistics Support.

Responsible for the tracking of containers having merchandise for the

PX

. Monitored the In-gate and Out-gate containers in the Centrum System

and the TCMD System ESS System for shipping and manifest numbers.

. Responsible for the daily and weekly Air and Ground Shipment Report

with UPS.

. Created Shipping Instructions and Booking for International

Department.

. Coordinated delivery of large projects with mailroom clerk.

. Initiated "Rush Procedure," which guarantees "Rush" bookings and

create Shipping Instructions (20 per day). 3 hours of submission;

met all guaranteed deadlines and enhanced all my booking and created

Shipping Instructions SOP.

. Won the quarterly "Employee Suggestion Award" for the newly

implemented "Rush Procedure."

Amtrak

Providence, RI

Customer Relations /Adm. Asst.

Sept 1987-

06

. Seller of Tickets, Payroll and Customer Relations Clerk

. Provided excellent customer service for all passengers and colleagues

. Handled customers in the most courteous manner, which reduced filing

errors

. Monitored the delivery of shipment in a timely manner and logistics

. Answered questions concerning fares, routes, reservations and

schedules

. Cash Management of daily balance sheet of cash received and tickets

sold.

. Fleet Operations with Staff Engineering and Project Engineering.

. T & E for the General Superintendent and Station Supervisor.

. Payroll and Benefits for two hundred employees.

. Create written and electronic correspondence, edit memos, letters and

presentation based on collaborative discussions.

. Coordinate and set up schedules for the vehicles and train schedules.

. Answer a high volume of incoming calls and in-person inquiries from

clients and colleagues, treating each person with respect and

providing information as needed.

. Accurately process monthly expense reports reflecting supporting

documents and budget code indexes.

. Coordinate and maintain weekly attendance and annual vacation records.

. Organize, update and maintain calendars, assist with special project

as needed.

. Act as liaison and maintain open lines of communication among senior

executives, board members, middle management, administrative staff and

union workers.

EDUCATION

Newbury Junior College

Boston, Massachusetts

Associate Degree in Business Administrative

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