Customer Service Engineer

Aayush Chopra

HL ***, Phase * Cell: 981-***-****

Mohali *************@*****.***

• Software Support Engineer II with 30 months of experience in software support,

testing and customer service. Takes the task at hand with lot of seriousness and

execute it to the best of the ability.

• Sr. Technical Support Expert with 22 months of experience in both Hardware

&Software support. Consistently achieve record-high customer satisfaction.

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training

Target Achievement Effective Team Management Strong team player

Professional Experience

January 17th 2011 to Present

QuarkXPress Publishing Systems (Mohali)

Software Support Engineer II

• Won “Qudos” for being dedicated towards the process and going an extra mile to help

the customers

• Recognized for the extra learning curve towards the process

• Active participant in curricular activities and created posters for the charity programs

organized by the company.

• Received numerous Fan mails from customers praising about the service provided

• Maintained customer satisfaction levels

March 2nd 2009 till Dec 20,

Dell International Services (Mohali)

2010

Sr. Technical Support Expert

• Won “Letter of Appreciation” for excellent customer service in the technical process

• Received various recognitions for achieving the targets in time

• Received numerous Fan mails from customers praising about the service provided

• Maintained quality and customer satisfaction levels

Software

Adobe Photoshop CS2 till CS6, Adobe Illustrator, Indesign, Adobe Lightroom 4 & 5.2, Adobe

Premiere, QuarkXPress 8, QuarkXPress 9 & QuarkXPress 10

About the Company and Job Profile

Quark Systems Pvt. Ltd: It is a Multinational Company, which is in business of

Manufacturing “Publishing Software” and provides Technical support for its own software’.

Job Profile:

• Working as a Software Support Engineer II to test the software, issues reported by

customers

• Have full working knowledge on both Windows and Macintosh Platforms

Education and Learning

Educational: Post Graduate (PGDAM-Post Graduate Diploma in Animation and Multimedia)

Graduation in Humanities from Panjab University Chandigarh

School : Schooling from CBSE Board

Personal Details:

Father’s Name : Lt. Sh. Amresh Chopra

Mother’s Name : Smt. Sudershan Chopra

May 16th 1985

Date of Birth :

Gender : Male

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, and

Punjabi

My job at various levels has imparted to me a very high degree of interpersonal and

communication skills with people of all the age groups besides attaining sensitivity to

customer needs, in order to obtain high levels of customer satisfaction. I have the ability

to work within a cross-cultural team and have a strong sense of personal commitment

and integrity.

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