Customer Service Manager

Courtney Garcia

hard working, dedicated, integrity, honest, adaptable

Dallas, TX

******************@*****.*** - 817-***-****

WORK EXPERIENCE

Warehouse bulk driver

Volt staffing @ Aviall - October 2013 to Present

Duties included but not limited to: daily pre-check of cherry picker lift, verify stock item with the RF scanning

device, Carefully check the quantity, including UOM, inspect for damage. The picking is the same process as

stocking according to the SAP system and procedures.

Shift Supervisor

Braum's Inc - Grand Prairie, TX - December 2012 to September 2013

Duties included but not limited to: Daily register and safe audits, cash handling, daily bank runs for deposit,

ordering stock for daily operation. Communicate with staff as well as providing outstanding customer service,

record daily labor counts and sales reports for the previous day, maintain an inviting and clean environment.

Communicate with management to ensure a friendly dining experience.

Staffing Wise M&M Sheetmetal - Fort Worth, TX - July 2012 to December 2012

Sheetmetal Fabricator

Duties include but not limited to: assembly of custom made HVAC ventilation systems as well as various

welding machines, presses, and insulation of metal work. Worked as a team to complete orders in a timely

manner.

Drover

Fort Worth Herd - Fort Worth, TX - February 2009 to December 2011

Worlds only twice daily cattle drive"

Drover

Duties included but not limited to: Interacting with visitors from around the world, providing excellent customer

service and information as ambassadors of the City of Fort Worth, feeding, daily grooming, riding, saddling,

proper horsemanship and the preparation of the daily cattle drive in the Fort Worth Stockyards.

Warehouse Worker

JC Penney Alliance DC - Haslet, TX - October 2010 to November 2011

Duties included but not limited to: Load and unload containers, pallet freight building, organize product and

utilize RF scanners to process quality product into inventory, tag garments with ink tags for security

purposes to surrounding locations.

Warehouse order puller

Mark's plumbing parts - Fort Worth, TX - August 2009 to October 2010

Duties included but not limited to: pick and pull items and verify quantities with warehouse supervisor. Place

orders on conveyor belt prior to shipping to customers. Replenished stock in designated work area. Assist in

deliveries and pick-ups when needed. Certified in both Forklift and WAVE lift.

Assistant Manager / Store Manager

The Cash Store - Weatherford, TX - February 2007 to May 2009

Team Leader

Paradies Shop - Irving, TX - August 2005 to May 2009

Supported store manager in directing the efforts of staff by evaluating employee performance. Daily cash

handling, register and safe audits at each shift change, constant interaction with vendors in placement and

receiving of orders, delegated breaks, and maintained excellent one on one customer service with the traveling

public.

Assisant Manager

The Cash Store - Weatherford, TX - 2007 to 2008

Supported the Store Manager in providing excellent customer service, sales goals, promotions, collections,

data entry, filing, interacting with customers while processing short term and title loans, cash handling and

safe audits were essential to verify correct amounts handled.

Manager: 2008/2009 Provided upper management daily updates of all customer service interactions and sales

goals. Performed banks runs, promotions, safe audits, cash handling, customer interaction while processing

short term loans as well as title loans, collections, data entry, and set up a simple filing system for store

reference.

Supervisor

Prospect Airport Services - Irving, TX - February 2002 to April 2005

Supervised an average of 30 employees, ensured the safety and well being of American Airlines physically

and mentally challenged passengers focusing on outstanding customer service, knowledgeable in safety

procedures for employees as well as the traveling public, forecasting the use of man power and scheduling,

handling dangerous goods and hazardous material including oxygen deliveries and battery wheelchair

dismantling set forth by the DOT and FAA, administered attendance checks, assisted in auditing of employee

time cards, performance reviews and disciplinary actions.

Courier

Fed Ex - Honolulu, HI - September 1992 to December 2001

Ensured freight are properly pre and post trip scanned, inspected and drove vehicle in compliance with the

DOT safety standards, sorted and loaded cargo for delivery, recorded deliveries and pickups at the closing of

each day on company's proprietary computer system and ensure quick and courtesy customer service.

EDUCATION

Associate of arts in Electrical Engineering

ITT Technical Institute - Arlington, TX

ADDITIONAL INFORMATION

Skilled in warehouse duties, cargo handling, shipping/receiving and product deliveries. Excellent

communication and problem solving skills, willing to go the extra mile to provide customer service experience.

Certified in sit down forklift and stand up cherry picker. Experienced with picking /stocking using the RF

scanning gun for product shipping and inventory services

.

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