Customer Service Engineer

MARIO ISRAEL AGUYAYO

***** ********* ****

JACKSONVILLE, FLORIDA 32225

TELEPHONE NUMBER: 904-***-****

EMAIL: *****.******.*@*******.***

OBJECTIVES

To secure a position that offers challenge and opportunity for my career

development and at the time serve the company to the best of my capabilities. I

would like to gain new skills while utilizing my current area of expertise of

procurement and employee satisfaction services within a positive team. I would

also like to have the opportunity to demonstrate success in dynamic, innovative,

and highly collaborative environments.

SKILLS

Pc computer and repair services, computer restoration, computer upgrades, repair

and maintenance of surround systems, Restoration and maintenance of electronic

equipment’s, design of basic electronic circuits, electrical wiring and perform

repairs as and when required, Knowledge of combustion engines, handling of

tools and equipment, diagnose and repair as well as maintenance for engines,

beginner networking skills, Experience in editing videos, using audio systems

and musical recording.

WORK EXPERIENCE

Universidad Autónoma de Nuevo León., Monterrey, México

Defensive Coach (August 2001- June 2014)

• Teaching players about football rules and regulations

• Supervised the football team in both practice sessions and competitions

• Developed and implemented well structured and progressive football training

programs

Soltrack Control Total, Monterrey, Mexico

Stock Control (February 2014-August 2014)

• Configuration of GPS

• Receiving Deliveries

• Reconciling delivery notes with purchase orders

• Recording serial number where applicable

• Organizing stock on shelves and buckets

• Place stock in designated areas for ongoing projects

• Monthly stock take and reconciliation of stick

• Testing returns and repair equipment

Teleporformance, Monterrey, Mexico

Customer Service (June 2007- December 2007)

• Handled customer inquiries complaint and billing questions

• Managed high call volume

• Assist with placement of orders, refunds, or exchanges

• Inform customer of deals and promotions

• Sell products and services

American Airlines, Puerto Vallarta, Mexico

Traffic and B-Mas Agent (January 2006- June 2006)

• Baggage Management

• Traffic Agent on ramp

• Assisting with customer service inquires

EDUCATION

Universidad Autónoma de Nuevo León, Monterrey, México

• B.S. in Electronic Engineer and Communications.

• Full Scholarship.

CARREERS MAJOR TOPICS COVERED

• Cellular systems

• Networking

• Radio frequency

• Satellite systems

• Electronics

SOFTWARE

SKILLS

• Operation Systems: Windows XP/vista/2000/98/95

• Documentation Tools: MS-Word, MS-PowerPoint, MS-Excel

• Software simulators Cisco packet tracer, NI Multisim

• Adobe premiere and photoshop

COURSES

Universidad Autónoma de Nuevo León, Monterrey, México

• Theoretical and Practical IP networking course UANL.

Contact this candidate