Customer Service High School

Amy L. Shagena

*** **** ********

Ferndale, MI **220

248-***-****

**********@*****.***

Objective

To obtain a full time position utilizing my strong interpersonal, organizing, and leadership skills.

Qualifications and Achievements

B.S. in Psychology and Sociology.

Practicum experience through Western Michigan’s Psychology program; working with young autistic

children in a public school environment using Applied Behavior Analysis.

Extensive customer service experience.

Considerable experience with children.

Job Experience

Centria Healthcare (Novi, Michigan)

Applied Behavior Analysis Technician, August 2014 to Present

Responsibilities include: in home ABA therapy to children with ASD, twenty hours a week with each client.

Communicating with assigned BCBA, as well as involving the family in the child's procedures and progress.

Great Oaks Academy (Warren, Michigan)

Paraprofessional, September 2012 to August 2014

Responsibilities include: teaching small groups of children grades 1 st through 5th in varying subjects..

Administering assessments and recording student's progress with the goal of producing appropriate grade level

results.

Kohl’s Department Store (Troy and Kalamazoo, Michigan)

Full-time/ Part-time; Ad-set Supervisor, Fright Supervisor, General Customer Service

September 2004 to March 2014

Supervisor responsibilities include: lead and organize the ad-set team. Provide all needed materials, assign

goals and ensure on task behavior. Troubleshoot hand held computers, and printers. Secure and arm building,

communicate with managers and the alarm company. Extensive knowledge of products and product placement,

as well as POS systems and equipment.

Raona Family (Rochester, MI)

Full-time Nanny, September 2009 to June 2012

Responsibilities include: full responsibility of 3 boys under the age of 5. Five days a week; 7am to 5pm.

College Pro Painters (Southeast Michigan)

Job Site Manager, March 2003 to August 2003

Responsibilities include: lead and organize a 2 to 5 person painting crew. Plan and sustain project timeliness;

training employees in efficient painting techniques and ladder safety. Assign goals, and supervise the team,

payment collection after job completion.

Education

Lamphere High School, Madison Heights, MI

Graduated, 2002

Western Michigan University, Kalamazoo, MI

-B.S. Psychology, December 2006

-Secondary degree in Sociology

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