Customer Service Administrative Assistant

Susan Geel

**** ********* ** *** *******, IL ****6 847-***-**** *********@*****.***

CUSTOMER SERVICE – PROBLEM SOLVING – ADMINISTRATIVE

Summary Over 20 years of documented success in customer service and problem solving

Specialized expertise in customer relations

Knowledgeable in Windows, Microsoft Word, Outlook & Excel

Key Skills Customer Relations Specialist Acute Listening Skills

Telecommunication Skills Adaptive Team Player

Creative Problem Solver Quick Learner

Microsoft Word, Outlook, and Excel Type 55 wpm

Lettuce Entertain You Enterprises – Glenview, IL

Professional

Experience

Customer Service/Server, 2005 – Present

Interact with customers and provide an excellent dining experience for every guest.

Cross-trained to provide backup for other customer service representatives when

necessary.

Meet or exceed up selling expectations for nine years plus.

Won numerous sales based incentive awards along with consistent near perfect

semiannual reviews.

Micros computer system

Problem solving

Overnight Transportation – South Holland, IL

Administrative Assistant, 2001 – 2005

Incoming and outgoing calls, customer service, and problem solving.

Inventory control and reporting.

Data entry and tracking of past shipments.

Assisted the General Manager in all aspects of the business.

American Airlines – Chicago, IL

Ticket Agent, 1997 2001

Customer Service and problem solving along with consistent negotiations

Ticket sales, service, reservations, and upgrades

Accommodating the special needs of the guests

Security clearance to work gates and ramps

South Suburban College – South Holland, IL

Education and

additional course

1980 – 1984

work

Two plus years, major in computer science with a 3.8 GPA

American Airlines Training Facility

1997

Certified in airline safety and handling of toxic chemicals

References Available upon request

Volunteer Volunteered for the United Way from 1994 - 1997

Experience

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