Customer Service Manager

JAVIER A. LOPEZ

**************@*******.***

**** ******* ****. *** *******, TX 78252

HOME 210-***-**** CELL 210-***-****

EDUCATION

• 1993 – 1998 Systems Administrator Engineer

Facultad de Ingeniería Mecánica y Eléctrica de la UANL

• 1995 – 1996 Business Administration

Instituto de Computación y Métodos

• 1990 – 1992 Accounting .

Instituto de Sistemas Administrativos y Contables

• 1991 – 1993 High School

Preparatoria #3 of the UANL

SKILLS SUMMARY

Proficient in Windows (Word, Extensive Excel Skills, Access, PowerPoint, Outlook and Internet)

Working knowledge of Oracle, Business Objects, Lotus Notes Access, SAP, Microsoft Great Plains and able to perform 10key by touch. Bilingual

(English and Spanish), Crystal reports

Self-Starter Detail Oriented Data Entry

Multitasking General Ledger Accounting Journal Entries

Financial Statements and Reports Cash Flow Management Inventory Control

Consumer Financing Excellent Communication Skills Customer Service

IT Skills:

SAP C++ Aspel

Oracle Visual C File maker

Discover Fox Pro Lotus

AS400 Turbo C B. Objects

MS Office Pascal

Windows Corel Draw

Retail Link Harvad G

COURSES AND SEMINARS

• Inventory Control and Warehouse Administration

• Time Management Administration

• Effective Management of Import-Export transactions

• Human Resource Management and Training for Success

EXPERIENCE

AGACI, LLC (10/08/2013 – Current)

Senior Accountant

General Ledger, Inventory, Pay Roll, Budget, Reconciliations, AR/AP and special projects, Accruals, Cash flow, etc.

Robert Half Management Resources (07/25/2013 – 08/16/2013)

Budget Consultant (Temporary Project at Watts Water Quality Products)

Build company budget for 2014, based on cost centers, as well as build two reports for sales analysis, to measure growth on a monthly basis, and a

third project to track the commissions paid to the sales force and identify how much business was developed by the company employees vs third

party agencies (Brokers).

JAVIER A. LOPEZ

**************@*******.***

7114 Calypso Dawn. San Antonio, TX 78252

HOME 210-***-**** CELL 210-***-****

Vilore Foods Co., Inc. (11/06/2008 – 11/28/2012)

AR and Credit Manager (Company promotion 09/08/2010 – 11/28/2012)

Supervise the AR staff, aging control (working on lowering the outstanding balances over 60 days, review all delinquent letters to approve

deductions taken by customers as an SPR allowance (Spoils, Bill back, etc), Customer credit references, Manage and maintenance of the customer

credits working together with the department director, request payments if needed, Credit analysis, generate and follow-up the dashboard,

Responsible of new projects development involving my area, monitor the AR GL accounts (making sure entries were coded properly, credit memo

adjustments, manage the HEB account, Backup of the Treasury Manager, checks deposit and application, Bank reconciliations, etc.

Inventory and Financial Analyst (11/06/2008 – 09/07/2010)

Physical Inventory reconciliation and adjustments, establish a new process with result of differences less than 0.15% (It is imperative to mention that

when started in this position the differences where in up to 15%). Inventory control tracking all receipts and shipments, transfers, write offs through

cycle counting, the selection was made based on inventory analysis using the ABC classification (this implemented in the company by me), created

the obsolescence policy, inventory reporting, studied and prepare a better warehouse layout to optimize space and time-consuming to stage the

orders, participate in different projects to increase warehouse productivity, CT-PAT certified, participate in the OSHA audits. Was in charge of 2

providers accounts (AP function), this 2 account where handle by me for their complication (Advance payments and product issues), Quality

quarterly back charge to providers, Monthly accruals for providers bill back allowance, Storage and handling fees, Jumex entry (To monitor the

spending budget) Follow-up on the documentation to return product to Mexico, Post parked AP invoices to coded to the correct GL account, CRV

maintenance and reconciliation, Non stock purchasing receiving and other financial reporting as requested by the director.

GIS Holding, Inc. ( dba Vitromex USA) (04/04/2006 – 06/30/2008)

Material and Accounts Payable Administrator

Purchasing (entering Purchase Orders, Quotation Request, search for new vendors, Monitor the Shipping and Receiving Department, Create

Merchandise Manifest, Logistics coordination (To include Import and Export transactions), Creation and maintenance of SKU’s in System, Monthly

Obsolescence reports, Assist Marketing and Sales departments, manage KPI, Production Planning and Scheduling, New Projects Coordination,

Inventory control (To include physical inventory and cycle counting as well as operations), financial Analysis, Full charge of the A/P, Monitor the

Cash Flow, help with language translations, Statistic and Financial reporting requested by the CFO, etc.

Integrated Human Capital (08/01/2005 – 03/31/2006)

Dispatch Clerk

Shipping, receiving, Create merchandise manifest, transfer files to Laredo and El Paso, traffic and yard control, customer service, create Bill of

Lading, etc.; Assigned to work for Ryder Logistics for Delphi contract.

Acosta Management Mc Donald s (09/06/2004 – 07/30/2005)

Shift Manager

Accomplish tasks within service times; provide money management and human resources services. Assure that personnel follow the approved work,

inventory and food safety procedures. Resolve customer complains and prepare administrative paperwork (e.g. bank deposits, etc.)

Desmoldantes y Aditivos, S. A. De C. V. (11/03/2002 – 05/30/2004)

Purchasing, Warehouse and logistics Manager

Provide expert services in purchasing, Import-Export, Shipping, Receiving, Inventory and Warehouse operations.

F. B. I. Alarmas, S. A. De C. V. (ADT Distributor); ( 04/01/2000 – 10/31/2002)

General Manager

Purchasing, Import-Export, shipping, receiving, inventory, warehouse, banking, accounting, Administration, Pay Roll, Human Resource, Computer

Systems, etc.

Grupo Villacero (10/01/1997 – 03/30/2000)

Sales Administration Supervisor

Validate prices and discounts given to the customers based on their purchase volume and payment history, review credit line and maintenance of

computer system module, Logistics, import, purchasing, and inventory control. Develop new Process and procedures to this department,

Administrative functions in general and support with English translations.

JAVIER A. LOPEZ

**************@*******.***

7114 Calypso Dawn. San Antonio, TX 78252

HOME 210-***-**** CELL 210-***-****

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