medical coding, customer service, typing, paid disability claims

Donna M. Leonard

**** ***** ***** **, ***. *

Canastota, NY 13032

315-***-****

*****.********@*****.***

EDUCATION

AS, (Administrative Specialist)

Medical Billing and Coding May 2011

Utica School of Commerce

Canastota, NY

PROFESSIONAL EXPERIENCE

GENEX Services, Inc.

Dewitt, NY

Billing and Collections Specialist 2011-present

• Enter coding on claims for diagnostic tests for Workers Compensation

• Invoice claims and print out bills for insurance adjustors

• Follow-up on bills that are 30, 60 and 90 days old

• Provide customer service for billing and collections

The Hartford 2004 - 2009

Syracuse, NY

Short Term Disability Claims Examiner

• Paid and processed short-term disability claims

• Interviewed claimants, doctors, medical specialists, or employers as indicated

• Maintained files of settled claims including inventory of detailed/complicated cases

• Reported overpayments, underpayments, and other irregularities

Riverfront Medical Services 2002 - 2004

Liverpool, NY

Customer Service Representative

• Scheduled and processed appointments for independent lab work/medical exams

• Assisted with pre-employment screenings

• Provided administrative/clerical support as needed

USA Relay 2001 - 2002

Syracuse, NY

Communications Assistant

• Relayed and translated telephone communication for the speech-and hearing-impaired throughout

the United States

• Read conversations typed by the hearing-impaired (verbatim) to the hearing person while

maintaining transparency; typed conversations back (reverse communication)

SKILLS

• Microsoft Office, Word, Excel, Access, PowerPoint and Machine Transcription

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