Software Enginnering Sr. Analyst

Archana Adiga

Mobile: +1-469-***-****

E-mail: **************@*****.***

Computer Systems Analyst

EXPERIENCE SUMMARY

* An accomplished software developer and solution architect with over 6+ years of experience.

* Experienced in full life cycle of the software design process including requirements gathering, proof of concept, design, interface implementation, testing and maintenance.

* Experienced in Infinys Rating and Billing Configuration (Rating, Billing, Discounting, Invoicing, Product catalogues, System Configuration and System monitor, Payment handling, Credit Limit Processing).

* Experienced in designing and developing Invoice template and customize accordingly using DOC1 tool, used for creating, managing and delivering the customer communication through e-mail, fax or courier.

* Experienced in Configuration, Rating and Billing of Roaming Customers using TAP3.

* Experienced in PL/SQL coding and UNIX Shell, Awk and Perl scripting.

* Proficient in developing database objects including tables, Indexes, views, sequences, packages, triggers, functions and procedures to troubleshoot any database problems. Also experienced in PL/SQL performance tuning using explain plan, hints and indexes.

* Experienced in monitoring and fixing the real-time production volume processes like rating, billing, payments, collections etc..

* Experienced in fixing Application Maintenance issues related to all the billing modules well within the KPI and sharing issue status report with management and client.

* PL/SQL scripting to automate fixing of AM issues.

* Detail-oriented with proven ability to work under pressure, meet deadlines and prioritize tasks.

* Ability to train, motivate & supervise.

TECHNICAL EXPERTISE

* Languages : Netcracker Infinys Rating and Billing/RBM/Geneva, Pl/SQL, Unix Shell/Awk/Perl Scripting, DOC1, VB scripting, TAP3

* Platforms : Windows XP,2000, HP Unix PA-Risc, Itanium

* Database : Oracle 9i/10g/11g

* Tools : IRB 8.3, TAP3, Toad, SQL developer, Putty, DOC1

* Configuration Tools : CVS, PM tool Kit, SVN

CERTIFICATIONS

* Accenture certified : Comms P1 Billing Professional.

ACHEIVEMENTS

* Recognized both by client and management for developing complex custom applications critical to client's business.

* Recognized by Accenture as Rising star for the production support.

* Awarded Accenture celebrates excellence – Team award.

* Awarded Accenture celebrates excellence – Numero Uno award for developing a major Change request of tax change for Roaming subscribers and ensuring smooth SME bill run after the release.

* Awarded Celebrating Performance points by Supervisors and management multiple times.

EXPERIENCE

Engagement: Accenture Services Pvt. Ltd Bangalore, India

Client: Telenor

Role: Programmer Aug 2008 - Mar 2009

Senior Programmer Mar 2009 - Mar 2011

Systems Analyst July 2012 - Feb 2014

Description:

Telenor is one of the largest mobile phone operators in the world with 203+ million subscribers. It is the largest provider of telecommunication services in Norway, and has substantial international mobile operations.

I have delivered Major Releases being part of IDC development team and minor enhancements of existing functionalities as part of Maintenance team and also consistently fixing the AM issues.

I have hands on experience in all the functionalities in IRB starting with Customer hierarchy, Rating, Billing (account level and customer hierarchy),Discounting, Fraud Management (Collections), Credit Class, Payments/Adjustments, Disputes and Customer Loyalty program.

Responsibilities & Initiatives:

* Gathering Business requirements from clients.

* Doing a thorough POC/Feasibility Study of the requirements.

* Estimating requirements.

* Preparing Business Requirement, Solution Definition, Functional Design, Technical Design and Traceability Matrix Documents.

* Participation in discussion with Client – Requirement Gathering, Solution and Knowledge transition.

* Coordinating with various teams – 3 systems integrated Siebel, Tibco,IRB and Testing.

* Developing the product which includes -Configuring the Billing System i.e Infinys Rating and Billing which has various modules and Writing PL/SQL and UNIX scripts to support the requirement.

* Preparation of Unit, Assembly, Integration and Product Test Cases.

* Delivering the Project Deliverable within estimated deadlines.

* Supporting the Client for Deployment in Production.

* Performing peer reviews of code, configuration and design documents.

* Attending meetings to discuss strategies related to implementation of new requirements/enhance existing functionality.

* Accountable for overall billing system health and 24/7 system availability.

* Ensuring accurate and timely execution of monthly bill cycles.

* Ensuring system processes (rating, billing, collection etc.) are executing as per schedule and agreed SLAs.

* Perform pre and post bill run checks and generating management reports.

* Responsible for understanding & configuring post-paid business requirements in billing system.

* New & existing tariff/rates updates, rate plans, charging techniques implementation.

* Implementation & testing of price plans, product pricing, discounts, loyalty points, bonus schemes etc.

* Definition & scheduling of tasks, process plans of volume processing applications.

* Billing System base configurations (new event types, Tax updates, revenue codes etc

* Proactively investigating loop holes in the system and root cause analysis of rating/ billing incidents and provide workaround and permanent fixes.

* Responsible for checking the correctness of the flow in the Service orders from Siebel-Tibco-Geneva to maintain the SLA. Inform the relevant teams in case of any discrepancies found. Analyze the issue and provide workaround/permanent solution.

* Actively involved in the discussions with the client in delivering Flexible Solutions and solving major issues.

* Involved in Upgrade of the IRB versions from Geneva-RBM-IRB.

* Responsible for monitoring the Data Archival and deletion activities.

* Responsible for performance maintenance of the various core Geneva/volume processes executed in Production. Analyze and provide solution to the processes with degraded performance.

* Raising incidents with vendors, solution approval, testing and applying patches in production system.

* Training/Mentoring New joiners/fellow team members – help them understand the end to end system.

* Knowledge Transfer to the Client Team as well as cross-system Team.

* Regularly conduct team meetings/status update meetings with Client as well as leads.

* Responsible for raising/updating status and closure of the AM incidents reported which is used by the management.

* Document the work done/product delivered in share drive.

* Performed RFE for Billing system for a new client.

Software and Programming Language Used:

IRB [Telecom Billing Package], Oracle PL/SQL, UNIX Shell Scripting, Awk Programming, VB scripting, CVS, DOC1 (invoice formatting tool), PM tool kit (AM incident tracker), Clear quest (defect tracking tool).

Engagement: Accenture Services Pvt. Ltd Bangalore, India

Client: OTE (Business Support Systems)

Role: Analyst Programmer Mar 2011- Jul-2012

Description:

Hellenic Telecommunications Organization S.A. usually known by its Greek initials OTE, is the dominant telecommunications provider in South Eastern Europe. OTE Group offers broadband services, fixed and mobile telephony, high-speed data communications and leased lines services.

I have been a part of billing system team, coordinated with the Onshore Billing team in major enhancements and fixing minor/major issues within the SLA agreed upon.

Responsibilities & Initiatives:

* Gathering Business requirements from the onshore team.

* Doing a thorough POC/Feasibility Study of the requirements.

* Estimating requirements.

* Preparing Business Requirement, Solution Definition, Functional Design, Technical Design and Traceability Matrix Documents.

* Coordinating with various teams – systems integrated woms and corporate team.

* Developing the product which includes -Configuring the Billing System i.e Infinys Rating and Billing which has various modules(Rating Configuration, Billing Configuration, System Configuration, System monitor, Collections, TAP configurations) and Writing PL/SQL and UNIX scripts to support the requirement.

* Involved in Data Migration projects.

* Preparation of Unit, Assembly, Integration and Product Test Cases.

* Store the code developed in the repository.

* Delivering the Project Deliverable within estimated deadlines.

* Supporting the Client for Deployment in Production.

* Attending meetings to discuss strategies related to implementation of new requirements/enhance existing functionality.

* Creating re-usable scripts for configuration of Billing Tariffs, product prices, rating discounts, event revenue mappings, Products attributes.

Software and Programming languages Used:

ACS [Accenture Communication solutions], IRB [Telecom Billing Package], Oracle PL/SQL, UNIX Shell Scripting, SVN

ACADEMICS / EDUCATION:

* B.E – Environmental Science Engineering, Graduated from Sri Jayachamarajendra College of Engineering, Mysore - Visveswarayya Technological University, Karnataka, in the year 2008. Graduated with 6th rank in the State.

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