Customer Service Sales

Alicia Douzart

Experienced Results Driven Professional

Jacksonville, FL

**********@*****.*** - 904-***-****

Since graduating college, I have learned that the best way to achieve success is to motivate the resources

I have with well-defined objectives and empowerment. A management belief based on integrity, quality, and

service, along with a positive attitude, an aptitude for strategic thought and planning, and the ability to adapt

quickly to new ideas and situations allows me to achieve consistent and significant successes in all of my

endeavors.

My personality profile says:

• A confident, driving individual who reacts quickly to change.

• A self-starter with a strong sense of urgency who responds positively to challenge and pressure.

• A fast learner who is a practical and ingenuous problem solver.

• A fluent and articulate communicator, flexible and responsive. A self-directed, goal oriented doer.

WORK EXPERIENCE

Operations Associate III

TD Auto Finance - Jacksonville, FL - February 2013 to Present

Responsibilities

• Deliver world class customer service and build customer satisfaction and loyalty.

• Provide effective and timely resolution of a range of customer inquiries.

• Strive for one-call resolution of customer issues.

• Complete ongoing training to stay abreast of product, service and policy changes.

• Strike a positive and cooperative tone with both customers and coworkers.

• Demonstrate best judgment in the disbursement of adjustments and credits.

• Processed Payoff, Loans, Extensions, Due Date Changes, Litigation

Accomplishments

became one of the top agents in customer service

Skills Used

leadership skills and team skills

Administrator

Dynamic Musician Ent - Jacksonville, FL - August 2007 to May 2012

• Appointment Setting; Email, Fax, Mail.

• Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and

innovation in resolving problems.

• Proficient in oral and written communication skills.

• Basic accounting/office management.

Sales Associate

Micheals Arts & Craft - Jacksonville, FL - April 2007 to July 2007

• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.

• Operate cash register, scanners and computers to itemize and total customer purchases

• Collect payments and make change for cash transactions

• Balance drawer at the end of the shift.

• Assist with store stocking, floor-sets and opening/closing procedures.

Sales Associate

Family Dollar - Jacksonville, FL - July 2006 to February 2007

• Served customers by solving problems, answering questions about merchandise and making sales.

• Trained new hires as associates in the store.

• Organized and monitored new clothing merchandise for display.

• Use computer technology to conduct cash and debit transactions.

Sales Associate

Cost Plus World Market - Jacksonville, FL - July 2005 to September 2005

• Handled and organized floor sales.

• Developed displays for new merchandise.

• Handled cash and debit transactions over a computer.

• Communicated with customers daily.

EDUCATION

Masters of Arts in Organizational Management

Ashford University - Clinton, IA

2013 to 2014

Bachelor of Business Administration in Marketing

University of North Florida - Jacksonville, FL

2011 to 2012

Associates of Arts in Business Administration

Florida Community College of Jacksonville - Jacksonville, FL

2005 to 2007

SKILLS

• Extensive computer knowledge: Windows 7 • Microsoft Word, Excel, PowerPoint, Internet, Explorer, Paint

shop, Access: 2003, 2007, 2010

ADDITIONAL INFORMATION

ACTIVITIES & HONORS

• S.T.A.R Certified (Skills to Achieve Results)-Coggin College of Business, spring 2011

• Who’s Who among students- Florida A&M University, spring 2009

• Participated in Project S.O.S (an organization devoted to Strengthening families)-2005-2007

• UNF Academic Achievement Award-University of North Florida, fall 2004

• Lockheed Martin Scholarship-Lockheed Martin, fall 2004

• Spark Award-TD Auto Finance, 2014

TECHNICAL SKILLS

• Extensive computer knowledge: Windows 7, Windows 8

• Microsoft Word, Excel, PowerPoint, Internet Explorer, Paint shop, Access: 2003, 2007, 2010, 2014

Contact this candidate