Customer Service High School

A N I TA A N N D E C K A R D

* ** * * * P P E R D R I V E, CA SA G R A N D E A Z 8 512 2

( 5 2 0 ) 4 9 4 - 4 1 9 6 • A A C D 6 5 @ YA H O O . C O M

P ROFILE

Arizona Certified Caregiver with experience in both healthcare and customer service industries.

Searching for a position where I can utilize my work experience and education in either settings or

combined.

CAREGIVING KEY SKILLS

• Class 1 Fingerprint Card

• CPR and first aid Certified

• Over eight years of hands-on experience as a Caregiver

• Highly skilled in providing resident care in accordance to the facility’s set protocols

• Well versed in designing and implementing activities to keep the residents

• Proficient in preparing food based on each resident’s individual needs

• Medication Administration

• Handling Seizures

• Safe patient handling

• Time management

• Sanitation standards

• Empathetic, Mission & Values, Respect

• Dignity & Interactions

• Skill Building Techniques

• Prevention of Behavioral Incidents

• ISPP Process

• Communication with Families

• Client Rights

• Confidentiality

RETAIL KEY SKILLS

Managed Jewelry Department in Pawn Shop

Greeted customers and determined their needs and wants

Discussed type, quality and number of merchandise required for purchase

Recommended merchandise based on individual requirements

Explained the use and advantage of merchandise to customers

Answered customers’ queries and concerns

Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates

Prepared sales contracts and accepted payment through cash, check and credit card

Assisted in display of merchandise

P ROFESSIONAL EXPERIENCE

• Caregiver

• Provide care under the facility’s laws and protocols

• Take and record vital signs

• Perform first aid and emergency response procedures when necessary

• Prepare and serve meals

• Assist residents with bathing, changing and toilet

• Perform light housekeeping tasks including cleaning and laundry

• Assist residents to be mobile by involving them in activities

• Transport and accompany residents to and from the facility for appointments and other activities

• Retail

• See Retail Key Skills

EMPLOYERS

CAREGIVING

TLC Direct Support Staff 2014- Present Casa Grande, AZ

AZ MENTOR Direct Support Personnel 2010 - 2014 Casa Grande, AZ

AIRES Direct Support Personnel 2008 – 2010 Casa Grande, AZ

AZ TRAINING CTR Hab Tech II 2003 – 2005 Coolidge, AZ

RETAIL

DILLARDS Cashier 2007 – 2008 Casa Grande, AZ

AARON’S Customer Service Rep 2007 – 2007 Casa Grande, AZ

WALMART Photo Lab Tech 2001 – 2003 Casa Grande, AZ

FRANK’S PAWN Jewelry Manager 1995 – 1999 Chillicothe, OH

EDUCATION

2013 Obtained CPR Certification and Class 1 Fingerprint Card

2013 Completed First Aide Course

2013 Completed Individual Service Plan Training

2013 Completed Defensive Driving Course

2013 Completed the Dignity, Respect, and Positive Interaction Training

2012 Completed Article 9 Training

2012 Client Intervention Training Level I and II

2012 Direct Care Habilitation Training

2011 Completed Arizona State Caregiver Certification

2010 Completed Diabetes Self Management Program

2009 - 2010 Completed Diabetes Class, Reading, Math, and Art Class from Central AZ College

1975 Received High School Diploma from McClintock High School

**References Available Upon Request**

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