Customer Service Management

JERMEKA BANKS

**** **** **** *****

Chicago, Illinois 60620

Home Phone 773-***-****

E-Mail: ************@*******.***

PROFESSIONAL HIGHLIGHTS:

A driven and results oriented professional with a combination of education and customer service

skills. Strengths include:

Management Consulting Administration Services

Professional Development Project Management

Customer Service Cash Assistance

EDUCATION

Keller Graduate School of Management Chicago, IL

Masters in Accounting and Financial Management

Graduated June/2010 G.P.A. 3.0/4.0

Robert Morris College Chicago, IL

Bachelors of Business Administration Degree

Major: Business Management G.P.A. 3.30/4.00

Graduated Feburary/2007

Northwestern Business College Hickory Hills, IL

Associate in Applied Science Degree

Major: Finance G.P.A. 3.80/4.00

Graduated May/2003

PROFESSIONAL EXPERIENCE

Northwestern Business College Chicago, IL February to June 2004

Financial Aid Representative

• Managed a data base of students both current and prospective

• Created payment plans monthly and yearly

• Advised students in financial situations based on information provided

• Performed special projects as assigned

Insure One Chicago, IL March to July 2003

Sales Assistant

• Provided professional customer service

• Performed auto inspections; assisted in auto quotes

• Responsible for $6,000 plus cash drawer daily

• Posted and applied payments daily; processed necessary paperwork

West Side Technical Institute Chicago, IL January to July 2001

Office Clerk

• Advised potential students; provided adequate information pertaining to admission

procedures; created monthly flow sheets

• Scheduled weekly and monthly meetings for upper management

• Assisted in other projects as assigned

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