Fallon Williams

**** **** * ** *** *B

Ontario, CA 91764

714-***-****

acf35a@r.postjobfree.com

Customer Service Representative

Customer Service Agent/ TNW Enterprises

Answer phones

Ask Qualifying Questions

regarding Neuropathy Diagnosis and Symptoms

Schedule People to

attend seminars that discuss Neuropathy symptoms and treatment

Take down guest symptoms

and contact information

Outbound calls to

confirm guest attendance to seminars.

Input Data into

Spreadsheets and Infusion online System

Customer

Service Agent/ Advanced Call Center Technologies

Worked in a call center answering and processing over 70-100 calls

per day

Data Entry using appropriate notes and codes into the computer

Inputted computer payment amounts and documented questions

regarding accounts

Processed and handled mortgage payments via western union

Licensed in Missouri as a debt collector for Advance Call center

technologies

Communicated with customers regarding escrow, principle and

interest information

Responsible for collecting payments with past due customers

Worked closely with Nation

Star Mortgage company

Communicated and desolated with angry customers regarding payment

information

Transferred calls to various departments when callers had

questions regarding refinance

Associate Receiving/Wal-Mart

Responsible for picking items for associates in store

Receiving Department IMS Team

Picked items from receiving department in a timely matter using a

Gemini and a Ladder. Send items to store for associates to stock. 2nd Shift

Received over stocked items in receiving department.

Used Gemini to restock items back in departments.

Waitress/Mardi Gras

Restaurant

Escorted customers to their tables

Checked with customers to ensure that they are enjoying their

meals

Handled customer complaints, inform customers of daily specials,

stock service

Prepared checks that itemize and total meal costs and sales taxes

Presented menus to patrons and answer questions about menu items

Served food and/or beverages to patrons; prepare and serve

specialty dishes at tables as required.

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