Customer Service Representative
Resume:
Fallon Williams
Ontario, CA 91764
****************@*****.***
Customer Service Representative
Customer Service Agent/ TNW Enterprises
Answer phones
Ask Qualifying Questions
regarding Neuropathy Diagnosis and Symptoms
Schedule People to
attend seminars that discuss Neuropathy symptoms and treatment
Take down guest symptoms
and contact information
Outbound calls to
confirm guest attendance to seminars.
Input Data into
Spreadsheets and Infusion online System
Customer
Service Agent/ Advanced Call Center Technologies
Worked in a call center answering and processing over 70-100 calls
per day
Data Entry using appropriate notes and codes into the computer
Inputted computer payment amounts and documented questions
regarding accounts
Processed and handled mortgage payments via western union
Licensed in Missouri as a debt collector for Advance Call center
technologies
Communicated with customers regarding escrow, principle and
interest information
Responsible for collecting payments with past due customers
Worked closely with Nation
Star Mortgage company
Communicated and desolated with angry customers regarding payment
information
Transferred calls to various departments when callers had
questions regarding refinance
Associate Receiving/Wal-Mart
Responsible for picking items for associates in store
Receiving Department IMS Team
Picked items from receiving department in a timely matter using a
Gemini and a Ladder. Send items to store for associates to stock. 2nd Shift
Received over stocked items in receiving department.
Used Gemini to restock items back in departments.
Waitress/Mardi Gras
Restaurant
Escorted customers to their tables
Checked with customers to ensure that they are enjoying their
meals
Handled customer complaints, inform customers of daily specials,
stock service
Prepared checks that itemize and total meal costs and sales taxes
Presented menus to patrons and answer questions about menu items
Served food and/or beverages to patrons; prepare and serve
specialty dishes at tables as required.
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