Customer Service Manager

Fatmir Ramaj

**** ******** ****** *****, ** *****

646-***-**** ***********@*****.***

EDUCATION

Borough of Manhattan Community College - Manhattan, NY

Associate in Applied Science - Expected Graduation May, 2015

Current GPA: 3.1

Major: Business Management Focus: Marketing

EXPERIENCE

3915 Carpenter Avenue

May 2010 - July 2011

Superintendent

Bronx, NY

Responsible for repair and maintenance of residential building

Managed major repairs

Supervised outside contractors

Recorded rent collection

Prepared vacant units for re-renting

FSL Cleaning

March 2012 - Present Account Manager

New York, NY

Provide customer service for cleaning company

Manage sales and acquire new accounts

Maintain relationship with clients

Windows Warehouse

April

2012 -December 2012

Personal Assistant/Contractor

Bronx, NY

Made travel arrangements for crew to various work sites

Managed clean up of substantial construction sites

Planned future jobs to ensure thorough and safe clean up

Interviewed potential employees

Provide support to site manager by purchasing supplies as needed

Bahrain United Nations

February 2013- October 2013

Custodian

Manhattan, NY

. Mopped, cleaned, buffed and waxed floors

. Scrubbed and sanitized all areas of lavatories and

facilities

. Cleaned corridors, stairs, stairwells, and partitions

. Used a range of hand operated equipment, detergents and

other cleaning products

Franchise Contractors

October 2013 - Present

Maintenance Worker

Elmsford, NY

Perform minor repair of all buildings and equipment

Complete daily checklists on building maintenance procedures

Maintain records of scheduled maintenance procedures

Obtain estimates for supplies and parts as needed

SKILLS

Proficient user of Microsoft Office, Fluent Albanian,

Conversational Spanish,

Outstanding attention to detail, superb ability to understand and

follow verbal and written instructions, excellent organization

skills

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