Customer Service Technical Support
Resume:
Scarborough, Ontario
M*G3 S7
Phone: 647-***-****
Email: ********.*********@*****.***
September 24, 2014
Human Resources,
Gurulink
Toronto,
Canada.
Dear Sir/Madam,
It is with sincere interest that I submit this letter and resume in
application for Support Representative (Windows & MAC Support) position to
work fulltime.
I completed my Post-Graduate Diploma in Computer System Technology- program
at Centennial College. I have Comp TIA A+, Network + Certifications.
Through my hand on work experience, I have gained skills in configuring
switches and routers, Servers. Installing and administering multiple
Components on Networks with evaluating and diagnosing PCs and peripheral
equipment. This experience is further supported by my Bachelor's Degree in
Information Technology. I have a strong customer service orientation that
was fostered through my full- time work experiences at Rogers
Communication, Silverware POS Inc. and Vibrant InfoTech. Having had
experience in an office setting, I am an organized individual with the
ability to handle multiple tasks. My communication and interpersonal skills
make me an excellent team player in a diverse environment.
I understand that your organization is one of the biggest in North America
and is an equal opportunity employer with specialized programs in
recruiting people from diverse groups. I believe that my ability to
effectively operate in cross-cultural contexts and understanding, my
motivation, desire to excel will make me an asset for your company. And
this position would provide me with the ideal opportunity to assist at your
organization and to expand my skills.
I would appreciate the opportunity to further discuss my qualifications
with you in person. I can be reached at 647-***-**** or E-mail:
********.*********@*****.*** to arrange an interview time. Thank you for
your consideration and I look forward to meeting with you.
Sincerely,
(Signature)
Shilpesh Nitnaware
`
SHILPESH NITNAWARE
1614, 40 TUXEDO COURT, Toronto, Ontario, M1G 3S7
Phone: 647-***-****, Email: ********.*********@*****.***
Support Representative (Windows & MAC Support)
. 4 years of IT experience with excellent technical knowledge.
. Comp TIA A+ Certified Professional
Dec 2012
. Comp TIA Network + Certified
Dec 2012
. Post Graduate in Computer System Technology - Networking.
. Bachelors in Information Technology
. Working knowledge of LAN, WAN, Virtualization Technologies and VMware.
. Knowledge of Microsoft Exchange, Active Directory, IIS.
. Working knowledge of Networking Technologies (Switching, Routing and
Wireless).
. Working knowledge of Hardware Architecture concepts, Ghost imaging,
Remote Desktop.
. Familiar with multiple models hardware like Laptop, Desktop, Network
printer, wireless router and PDA's device
. Ability to communicate professionally and positively with non-
technical individuals in problem resolution
. Ability to work flexible hours.
WORK EXPERIENCE:
Rogers Communication
Richmond hill, Canada
Feb 2013- Present
Rogers High Speed Internet Consultant -RHSI
. Answered Rogers Residential Hi-Speed Internet service technical
inquiries regarding Internet Connectivity, IP, Email Client, Rogers
home networking, Rogers Hardware, Rogers Online Protection and general
DNS management.
. Provide technical support to customers including network and
modem/Wireless Gateway troubleshooting using ICM, SGI ticketing tool.
. Advanced knowledge of IP technology and networking
. Meet or exceed Call Centre monthly performance objectives including
BAHT, Call Compliance, CMP, and Resolution Rates
. Ensure retention of existing customers, sell and promote value-added
products and services
. Learn and adhere to all applicable Health & Safety regulations, both
legislatively mandated, and as outlined in company policy.
LS travel retail North America
Jan 2012 - Jan 2013
Toronto, Canada Area
Sales Associate
. Provided friendly and courteous service to customers.
. Troubleshooting POS Devices.
. Handled all OLG Terminals.
. Maintained daily Inventory and cash register
SHILPESH NITNAWARE
1614, 40 TUXEDO COURT, Toronto, Ontario, M1G 3S7
Phone: 647-***-****, Email: ********.*********@*****.***
Silverware POS, Toronto, Ontario May 2011 - Jan 2012
Technical Support Representative
. Provide Technical Support to customers online and by telephone while
assisting the Manager and functioning productively in a fast-paced,
high volume environment that require multitasking and keen attention
to details
. Performed initial setup, software installation, testing of POS
Devices.
. Troubleshooting hardware/software problems related to POS devices.
. Monitored system backup procedures and executed recovery operations
when necessary.
. Prepared documentation of systems and software for permanent records.
. Advised and trains clients regarding server systems.
Vibrant InfoTech Pvt. Ltd. Oct 2009
- July 2010
Help Desk Technician
. Responsible for providing support to field engineers for installations
and customer complaints for all locations of Iquara Telecom India Pvt.
Ltd
. Worked as advisor for desktop support team to provide software and
hardware break service and training requests.
. Supported remote access using dialup/VPN Secure ID.
. Administered and fixed issues regarding DNS, TCP/IP, Active Directory,
E-mail, account Password.
. Escalated issues as needed and maintained communication with customer
and technical teams while utilizing ticketing tool to record and track
issues.
TECHNICAL SKILLS
Networking: Configuring Switches, Routers (Cisco,Dell),
IPphones, Wireshark
Operating System: IMAC, Windows 7, Vista, XP, NT, 2008, 2003, 2000,
Linux
Programming: C, C++ and SQL.
Web Development: HTML, XML and XHTML.
Web Servers: Windows Server 2008, Sendmail-Linux.
Database: MySQL and MsSQL.
Software: Microsoft Office Suite, Ghost Imaging,
Team Viewer
Hardware: Experienced in system construction and
installation of new
Hardware/software on the PC
platform.
Virtualization Software: VMware, Oracle Virtual Box.
EDUCATION
CENTENNIAL COLLEGE, Toronto, Ontario Aug 2010 - April 2012
Computer System Technology- Networking
Bachelor of Information Technology
Aug 2005 - July 2009
Aug2005-June2009
Priyadarshani Institute of Engineering & Technology, Nagpur, India
Reference: Available upon request
Contact this candidate