Instructional Designer / Trainer/ User documentation

Craig Fain, MA

**** **** ********* ****** #*** Email: **********@*****.***

Broken Arrow, OK 74012 Website:

Phone: 918-***-**** http://craigf3177.wix.com/cfresume

http://craigf3177.wix.com/matltportfolio

TRAINER / INSTRUCTIONAL DESIGNER / TECHNICAL WRITER / OCM ANALYST

OBJECTIVE

Senior Trainer / Instructional Designer / Senior Technical Writer / OCM

Analyst seeking career opportunities utilizing expertise in employee

training, instructional design and technical writing and documentation,

interpersonal skills and leadership abilities to assure quality work

results, and on time deliverables.

PROFESSIONAL WORK EXPERIENCE

Conoco-Phillips - Bartlesville, OK 1/2014 - 07/2014

Consultant-Contractor - Change Management Analyst / Instructional Designer

/ Trainer

. Managed the following OCM projects:

o Outlook 2013 migration

o Online regulatory safety documentation conversion

o Proprietary Online Invoicing system conversion

o IT hardware/software upgrades to conference rooms

o Proprietary intranet based on-boarding and off-boarding HR

application

. Analyzed and assessed project needs, communications, strategies and

implementation

. Designed and created training relating curricula for project needs

. Created training needs assessment and other training documentation

using:

o MS Word

o Adobe Acrobat

o PowerPoint

o Excel

o Visio

o SharePoint creating project and training document pages.

. Facilitated training and one on one coaching when needed

. Produced project documentation such as Visio workflows, procedures,

and other documents

. Worked in conjunction with project management and other project team

members

ABB - Bartlesville, OK 10/2013 - 01/2014

Consultant / Contractor - Technical Writer

. Created and edited technical and user documentation using

o Adobe Acrobat

o MS Word

o PBworks wiki

o Visio

o RoboHelp

. Project lead: implemented Technical Communications department

wiki using PBworks wiki

. Worked closely with software developers, engineers, project

managers, and Sr. Management

PennWell Publishing - Tulsa, OK 07/2008 - 06/2013

Senior Trainer / Instructional Designer / Technical Writer

. Developed training course modules for Adobe Communique (CQ4 and CQ5)

web content managing system using the Differentiated Instruction,

Universal Design for Learning and ADDIE methodologies

. Designed Communique training both comprehensive and Just in Time

training (JIT) using:

o Captivate

o PowerPoint with audio and embedded video

o MS Word

o Visio

o Jing

. Designed created and published training documentation using:

o MS Word

o PowerPoint

o Jing

o Adobe Acrobat

o Visio

. Facilitated training classes as well as one on one coaching /

mentoring

. Facilitated training needs analysis and feedback meetings for internal

employees

. Worked closely with developers, product managers, QA managers and Sr.

management

Arrow Engine Company - Tulsa, OK 10/2006 - 07/2008

Technical Writer / Trainer

. Designed, created, edited and published technical documents and

manuals for gas compressors, pumps, and gas measuring instrumentation

using:

o MS Word

o Adobe InDesign

. Trainer / facilitator

. Demonstrated efficient methodologies regarding research and delivered

"on time" documentation for projects

Dollar/Thrifty - Tulsa, OK 8/2005 - 10/2006

Instructional Designer / Trainer / Technical Document Writer

. Designed, created and published on-line training modules using:

o Captivate

o PowerPoint with audio and embedded video

o MS Word

. Created and published on-line as well as hard copy training

documentation, training manuals and

materials using in-house intranet web application

. Facilitated training classes and team building activities

. Created and published technical documentation and manuals using:

o RoboHelp

o MS Word

. Demonstrated "on time deliverables" and efficient methodologies

Other Instructional Design / Training and Tech Writing Positions with

Companies: 1/1997 - 8/2005

. Metris Companies: Technical Writer / Trainer / SME - Tulsa, OK

. New Horizons Computer Training (Contractor): Instructor - Tulsa, OK

. WilTel Communications: Trainer / Instructional Designer - Tulsa, OK

. Williams Pipeline: Trainer / Instructional Designer - Tulsa, OK

EDUCATION / MEMBERSHIPS

College - John Brown University

. Bachelor of Arts / Associates Degree

Graduate School - Ashford University

. Masters of Arts in Education (Teaching and Learning with Technology)

Golden Key International Honour Society Member

Professional - ASTD Member

OTHER INTERESTS AND AFFILIATIONS

. Education Technology Blogger - Education World Community and

Edublog.com

. Tulsa Youth Hockey - Head coach/Assistant Coach/Private Instructor

. Head coach for the Learn to Skate/Learn to Play Ice Hockey program at

the Oiler's Ice Center

. Tulsa Youth Hockey Association Member

. USA Certified Hockey Coach and USA Hockey Member

. Writing music and playing guitar

Contact this candidate