Customer Service Representative
Resume:
Anthony L. Davis
Clayton, NC 27520
(Home) 919-***-**** (Cell) 978-***-****
***************@*****.***
Experience
Smith Debnam Narron Law
Raleigh, NC (2008 - 2013)
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Responsible for searching and verifying personal data on post
judgment returned letters and accounts for retail clients.
. Obtained a basic understanding of litigation legal process
. Reviewed and updated personal data in Collection Master (CM)
. Verified personal data through the use of the Credit Bureau,
LexusNexus, direct contact with debtors and their relatives
. Researched debtors assets for verification of contact
information and possible negotiation of payment
. Properly coded accounts in CM for furture collection efforts
. Researched debtor assets to aid in possible resolution of debt
Sunlife Financial
Wellesley, MA (1998 - 2008)
Sr. Customer Service Representative:
Responsible for incoming and outgoing UPS, FEDEX, DHL & USPS
shipments; Maintained data base & records for all original document
retention and Provide support in the imaging center for all incoming
documents to be imaged into the workflow system.
. Reported the number of packaged received and shipped
. Tracked packages via shipping service website
. Prepared checks for mailing to annuity owners
. Scanned documents through scanning system for workflow
. Properly coded documents in the imaging system to workflow to
the correct department
. Tracked and monitored all original documents to be sure they
stayed filed according to the imaging system confirmation number
. Interacted with all the departments in the company in the USA,
Ireland and Canada to make sure they had access to all incoming
documents
Skills
. Microsoft Office and Coral product to include Wordperfect, Word,
Outlook and Excell
. Strong ability to process large volumes of work in an efficient and
precise manner
. Detail oriented & Very Organized
. Strong team player
. Good verbal and written communication skills
Contact this candidate