Customer Service Administrative Assistant

Carrie A. Howard

**** **** ****, *********, ** **053

269-***-**** / ********@*******.***

OBJECTIVE: Seeking a full time position as a Human Resource Assistant/Administrative Assistant.

PROFESSIONAL QUALIFICATIONS

• Excellent personal motivations with a proven ability to build and work collaboratively in a strong team concept as

well as independently.

• Focused, versatile, dependable, multi-task oriented, flexible, positive, adaptable to challenging or emergency

situations.

• Well-developed skills in Microsoft Office Word, Excel, Outlook; able to prioritize, organize and manage multiple

projects at the same time, excellent verbal/written communication skills.

• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting

and maintaining strong intrapersonal relations. Twenty plus year track record of courteous, professional and

tactful dealings with the general public in a variety of circumstances.

• Excellent analytical skills and can analyze situations accurately and effectively.

• Provide excellent customer service and create, market and advertise in-house promotions while functioning as a

manager, food server, and bartender.

EDUCATION

Davenport University, Kalamazoo, MI

Post Baccalaureate Degree in Human Resource Management

3.7 G.P.A.

A Member of the Society of Leadership and Success.

Eastern Michigan University, Ypsilanti, MI

Bachelor of Science Degree – Double Major in Criminal Law/Psychology, Minor in Social Work

Member of KHRMA

WORK EXPERIENCE

NuWave Technology Partners, Kalamazoo, MI. 2013- 2013

Administrative Assistant. Primary responsibilities front desk coordinator, clerical support of sales, accounting and

management staff, accounts payable and receivable, payroll, receiving and purchasing. Privately owned company

servicing the business, healthcare, and public sector markets which implements and supports Data Center/Cloud

Solutions, Networks, PCs, Servers, Voice over IP Telephone Systems and more.

Oakwood Bistro, Kalamazoo, MI. (Privately owned and operated casual fine dining restaurant) 2010-Present

Server, Customer service, money allocations, multi-line phone use and product knowledge.

Food Dance Restaurant, Kalamazoo, MI (Privately owned and operated fine dining restaurant) 2007-2010

Front of the House Manage. Managing, hiring, scheduling, interviewing and training. Included staffing, orientation,

money allocations and trouble shooting. Server that ensured utmost dining experiences with a high per person average and

wine sales.

Successfully worked in the Social Services field for over 10 years. Positions included; Boysville of Michigan, Starr

Commonwealth, Kalamazoo Juvenile Home and HUD.

Counseled adults and children, crisis intervention in a closed campus setting for adjudicated youth for heinous crimes.

Effectively instructed and assisted people toward social, emotional and personal growth and development, Co-facilitate

groups, and provide instruction to youth and adults at several different levels, and in a variety of situations. Planned,

implemented, coordinated and instructed an 88% rate of G.E.D. completion for youth.

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