Customer Service Manager

Dima Mazhurovsky

*** ******** **, *******, ** M*R1K4 • 647-***-**** • ****.****@*****.***

I am looking for a position where I will utilize my acquired experience in a fast paced

dynamic manufacturing environment.

Summary of qualifications

B.A in Technological Marketing, Sapir Academic College, Sderot, Israel

5 years of experience as Production Planning and Control Manager

6 years of experience as Marketing Manager

Professional communication includes both written and oral skills in English, Russian

and Hebrew

ERP & MRP Systems: Priority, Kitaron, CRM Systems: Pivotal

Computer skills include: Fully proficient in use of Microsoft Suite (Word, Excel, Power

Point, Access and Outlook)

Skills

Team player Read engineering drawings

Quick learning skills Work in a fast – paced environment

Leadership and motivational skill Delivery of first class customer service

Decision making and problem solving Strong oral and communication skills

Excellent planning and coordination Extensive negotiating and advocating

skills skills

Strong organization skills Research and presentation skills

Analyze quantitative data, sharp

eye for detail

Work history

CNC Operator

08/2014 – Today

Da – Sh Metal Ltd (Stamping, Tooling & Machining) Toronto M9M

2M4, Canada

My first position in Canada.

Drill press tapping Cut press Bend press

Production Planning and Control Manager 07/2012

– 08/ 2014

Aharon Yosef Ltd (Electronic packaging & Precise mechanical assemblies) Gan –

Yavne, Israel

I was responsible for projects in a wide variety of industries: military, aerospace,

constructions, electricity and communication, high – tech companies, medical companies.

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Dima Mazhurovsky

170 Yorkview Dr, Toronto, ON M2R1K4 • 647-***-**** • ****.****@*****.***

Involve with the planning, coordination and control of manufacturing processes

Overseeing the production process, drawing up a production schedule

Making sure that products are produced on time and are of good quality

Coordinating production planning and scheduling for on-time delivery

Ensure that the correct amount is produced at the right cost and level of quality

Maintains Bill of Material and databases to support manufacturing system software

Logistics coordination between suppliers and production

Collaboration with management team to implement the company's strategies and

goals

Ensuring that the production is cost effective

Working out the human and material resources needed

Liaising among different departments

Production Planning and Control Manager 10/ 2009

– 07/2012

Dagesh F. K. Ltd (CNC machining, metalworking and Processing)

Yavne, Israel

I had lead projects in industries: semiconductor, military, aerospace, medical devises.

Involved in the pre-production stage as well as the control and supervision stage

Overseeing the production process, manage production schedule

Ensure that correct amount is produced at the right cost and level of quality

Prioritize and plan production activities to maintain on – time delivery

Ensure that goods and services are produced efficiently

Review the job orders with production team to determine schedules

Working with managers to implement the company's policies and goals

Involved with product design and purchasing

Developed just in time delivery schedule from suppliers

Planning & managing human and material resources required

Communicate the status of job orders to customers

Sales specialis

07/2006 – 10/2009

Systematics Limited LTD Tel –

Aviv, Israel

I had worked with clients from different fields: finance, medical devices, start – up.

Market analysis to identify challenges and opportunities within organizational

environment for Mathwork (MATLAB & Simulink) product

Define market research studies to gain knowledge about user attitudes and

behavior

Researching and reporting on external opportunities

Customer Relationship Management

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Dima Mazhurovsky

170 Yorkview Dr, Toronto, ON M2R1K4 • 647-***-**** • ****.****@*****.***

Marketing & Sales Manager 02/

2004– 10/2006

eBomba.ru

Sderot, Israel

Marketing and sales service for companies located in Moscow

Market sharing and segmentation for Russian market

Locating and recruiting new customers for the company by using various methods

such as: personal connections, advertisement, social media and Cold Calls

Coordinating a collaboration agreements and tenders for customers

Creating a Customer Database

Education

Bachelor of Technological Marketing

2004 – 2007

Sapir Academic College, Sderot, Israel

Volunteer experience

Ben Gurion & Netivim – Youth club

2004 – 2007

Social work with children with Academic Counseling and Study

needs Guidance

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